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Question 473 - 220-1101 discussion

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A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists.

Which of the following steps should the technician take next?

A.
Perform a RAM upgrade.
Answers
A.
Perform a RAM upgrade.
B.
Replace the laptop's hard drive.
Answers
B.
Replace the laptop's hard drive.
C.
Bench test the laptop.
Answers
C.
Bench test the laptop.
D.
Run a firmware update.
Answers
D.
Run a firmware update.
Suggested answer: D

Explanation:

Firmware is a type of software that controls the hardware components of a device, such as the motherboard, hard drive, or keyboard. Firmware updates can improve the performance, stability, and compatibility of the device, as well as fix bugs and security issues. Running a firmware update

can help to resolve the issue of a slow laptop, especially if the firmware is outdated or corrupted.

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asked 02/10/2024
Wilson Geneblazo
33 questions
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