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Question 481 - 220-1101 discussion

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A customer's phone no longer charges fully The phone only charges to 67% and then stops_ Which of the following should be replaced to resolve this issue?

A.
The phone
Answers
A.
The phone
B.
The charger
Answers
B.
The charger
C.
The battery
Answers
C.
The battery
D.
The SD card
Answers
D.
The SD card
Suggested answer: C

Explanation:

The correct answer is C. The battery.

The battery is the component that stores and provides electrical power to the phone. The battery can degrade over time and lose its capacity to hold a full charge. This can cause the phone to stop charging at a certain percentage and run out of power faster. To resolve this issue, the battery should be replaced with a new one that is compatible with the phone model and manufacturer.

To replace the battery, the customer may need to follow different steps depending on the type of phone and battery. Some phones have removable batteries that can be easily accessed by opening the back cover of the phone and sliding out the old battery. Other phones have non-removable batteries that are sealed inside the phone and require special tools and skills to open the phone and disconnect the old battery. In this case, the customer may need to contact the phone manufacturer or a professional service center for assistance.

Reference: Troubleshooting Mobile Devices – CompTIA A+ 220-1101 – 5.5

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asked 02/10/2024
Angelo Gulisano
36 questions
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