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Question 513 - 220-1101 discussion

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A user's phone overheated earlier in the day, which caused the battery to expand in the case Which of the following should the technician advise the user to do first?

A.
Replace the phone's SIM card
Answers
A.
Replace the phone's SIM card
B.
Check the phone's health status
Answers
B.
Check the phone's health status
C.
Turn off the phone
Answers
C.
Turn off the phone
D.
Disable VPN on the phone
Answers
D.
Disable VPN on the phone
Suggested answer: C

Explanation:

When a phone's battery overheats and expands, it poses a significant safety risk, including the potential for fire or the battery bursting. The first and most critical action is to turn off the device to prevent further chemical reactions within the battery that could exacerbate the situation. Turning off the phone halts its operations, minimizing the heat generation and reducing the risk of further damage or danger. This is a precautionary measure to ensure the user's safety and to prevent any additional harm to the phone itself. It's important for the user to not attempt to charge or use the phone in this condition and to seek professional help or replacement of the battery or device as needed.

Reference: Mobile Devices 1101.docx, Safety and Environmental Concerns section.

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asked 02/10/2024
Veacheslav Stasiuc
33 questions
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