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Question 515 - 220-1101 discussion

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A technician is troubleshooting a phone with limited internet connectivity. The technician has identified the phone on the Wi-Fi network and confirmed that it responds to pings. However, the phone is still unable to open comptia.org. Which of the following should the technician check next?

A.
Jailbreak status
Answers
A.
Jailbreak status
B.
DNS servers
Answers
B.
DNS servers
C.
Airplane mode
Answers
C.
Airplane mode
D.
Certificate store
Answers
D.
Certificate store
Suggested answer: B

Explanation:

DNS servers are responsible for translating domain names into IP addresses, which are used to access websites. If the phone has limited internet connectivity, it might be because the DNS servers are not working properly or are blocked by the network. The technician should check the DNS settings on the phone and try to use a different DNS server, such as Google DNS (8.8.8.8 or 8.8.4.4) or Cloudflare DNS (1.1.1.1 or 1.0.0.1).

Reference

* 9 Best Ways to Fix Wi-Fi Showing Limited Connectivity in Android

* 7 Easy Ways to Fix Limited Wi-Fi Connectivity on Android

* How to Fix Limited Connectivity Issue in Android Wi-Fi

asked 02/10/2024
Kinzonji Tavares
42 questions
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