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Question 562 - 220-1101 discussion

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A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots. Which of the following is the most likely cause of these issues?

A.
Failing hard drive
Answers
A.
Failing hard drive
B.
Defective power supply
Answers
B.
Defective power supply
C.
Incompatible hardware
Answers
C.
Incompatible hardware
D.
Overheating processor
Answers
D.
Overheating processor
Suggested answer: D

Explanation:

An overheating processor is the most likely cause of a computer that has a loud system fan and randomly freezes and reboots. A processor generates heat when it performs calculations, and if the heat is not dissipated properly, it can damage the processor or cause it to malfunction. A loud system fan indicates that the fan is working harder to cool down the processor, but it may not be enough to prevent overheating. A computer that freezes and reboots randomly is a common symptom of an overheating processor, as the system tries to protect itself from further damage by shutting down or restarting.

The other options are not as likely to cause these issues. A failing hard drive may cause data loss, corruption, or slow performance, but it does not affect the system fan or the processor temperature. A defective power supply may cause the computer to shut down unexpectedly, but it does not cause the system fan to be loud or the processor to overheat. Incompatible hardware may cause the computer to fail to boot, display errors, or crash, but it does not cause the system fan to be loud or the processor to overheat.

To troubleshoot and resolve an overheating processor issue, the technician should check and clean the air vents, provide proper ventilation, apply thermal paste, replace the fan or the heat sink, or upgrade the processor if necessary. The technician should also update the BIOS and the device drivers, adjust the power settings, and monitor the system temperature using diagnostic tools.

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asked 02/10/2024
Duncan Brundseaux
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