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Question 567 - 220-1101 discussion

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A technician has been called into a conference room to help with a video call setup. The user is unable to get the laptop screen to mirror to the in-room television. The technician confirms that the appropriate HDMI cable is plugged into the user's computer and the TV has a blinking logo on the screen Which of the following is most likely causing the issue?

A.
The user's laptop does not support screen mirroring
Answers
A.
The user's laptop does not support screen mirroring
B.
The television does not support screen mirroring
Answers
B.
The television does not support screen mirroring
C.
The wrong input is selected on the television.
Answers
C.
The wrong input is selected on the television.
D.
The user does not have Bluetooth enabled on the laptop.
Answers
D.
The user does not have Bluetooth enabled on the laptop.
E.
The television has a defective A/C adapter cable.
Answers
E.
The television has a defective A/C adapter cable.
Suggested answer: C

Explanation:

When a laptop screen fails to mirror to a television despite being correctly connected via an HDMI cable, a common issue is that the television is set to the wrong input source. Modern televisions have multiple input options (e.g., HDMI 1, HDMI 2, AV, etc.), and selecting the correct input that corresponds to the port the HDMI cable is connected to is essential for displaying the laptop's screen. The blinking logo on the TV screen typically indicates that the TV is functioning but not receiving a signal from the selected input source. Changing the TV's input to the correct HDMI port should resolve the issue and allow the laptop screen to mirror onto the TV.

Reference: Hardware 1101.docx, 'Connecting External Displays' section.


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asked 02/10/2024
brandon landaal
40 questions
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