Question 569 - 220-1101 discussion

Running the printer's alignment process is the first step that a technician should do to fix the shadowing problem on the printouts. Shadowing is a print quality issue that occurs when the printer prints a faint duplicate image of the original text or graphics, usually slightly offset from the original position. This can be caused by a misalignment of the printhead, which is the part of the printer that sprays ink onto the paper. The printer's alignment process is a procedure that adjusts the position and angle of the printhead to ensure that the ink is applied accurately and evenly on the paper. The printer's alignment process can be performed from the printer's menu, the printer's software, or the printer's maintenance tool, depending on the model and type of the printer.

The other options are not the best solutions for this problem. Reseating the new ink cartridges may not solve the shadowing issue, unless the cartridges are not properly installed or recognized by the printer. However, this is unlikely to be the case, as the printer would usually display an error message or refuse to print if the cartridges are not compatible or inserted correctly. Replacing the fuser assembly or installing the maintenance kit are more drastic and expensive measures that are usually done when the printer has more serious problems, such as paper jams, smearing, streaking, or fading. The fuser assembly is the part of the printer that heats and melts the toner onto the paper, and the maintenance kit is a set of components that need to be replaced periodically to keep the printer in good condition. These parts are not directly related to the shadowing issue, and replacing them may not fix the problem.

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