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Question 600 - 220-1101 discussion

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A customer is having an issue printing documents. The customer can print a text document without any issue. However, when the customer prints a PDF containing images, the job fails and no other jobs will run until the computer is rebooted. Which of the following is the most likely cause of the issue?

A.
The firmware is EOL.
Answers
A.
The firmware is EOL.
B.
The printer is using a PostScript driver.
Answers
B.
The printer is using a PostScript driver.
C.
The user is sending too many documents.
Answers
C.
The user is sending too many documents.
D.
The print queue is moving too slowly.
Answers
D.
The print queue is moving too slowly.
Suggested answer: B

Explanation:

Printers that use PostScript drivers are designed to handle complex printing tasks, including detailed graphics and images in PDF files. However, if the printer's PostScript driver is outdated, incompatible, or improperly configured, it may struggle to process and print PDF files containing images. Updating or reinstalling the PostScript driver, or choosing a different driver compatible with the printer and document type, can resolve this issue.

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asked 02/10/2024
juan otero
28 questions
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