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Question 609 - 220-1101 discussion

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A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by resetting the password. The user confirms that everything is working as expected. Which of the following steps should the technician take next?

A.
Refer to the vendor's instructions.
Answers
A.
Refer to the vendor's instructions.
B.
Establish a plan of action.
Answers
B.
Establish a plan of action.
C.
Document the findings.
Answers
C.
Document the findings.
D.
Implement preventative measures.
Answers
D.
Implement preventative measures.
Suggested answer: C

Explanation:

After successfully resolving a log-on issue by resetting the password, the next step should be to document the findings. This documentation is crucial for maintaining a record of the problem and the solution, which can be useful for future reference if similar issues arise. It also ensures that any changes made to the system or user account are recorded, which is essential for maintaining the integrity and security of IT systems. This step is in line with the CompTIA A+ best practice methodology for resolving problems, as outlined in the CompTIA A+ Core 2 (220-1102) Exam Objectives, particularly in section 4.0 'Operational Procedures', which emphasizes the importance of documentation in managing and configuring security settings and operational procedures.

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asked 02/10/2024
disserto management gmbh
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