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Question 617 - 220-1101 discussion

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After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser. Which of the following should a technician do first to troubleshoot this issue?

A.
Ensure that the computer supports secure socket communication.
Answers
A.
Ensure that the computer supports secure socket communication.
B.
Report the affected user accounts to the IT department.
Answers
B.
Report the affected user accounts to the IT department.
C.
Reset the web browser cache.
Answers
C.
Reset the web browser cache.
D.
Check to see whether the website is HTTPS enabled.
Answers
D.
Check to see whether the website is HTTPS enabled.
Suggested answer: D

Explanation:

After the implementation of SSL (Secure Sockets Layer) redirection, the inability of users to access certain web-based applications or content, like a random number generator, suggests a compatibility or compliance issue with HTTPS (HyperText Transfer Protocol Secure). The first troubleshooting step should be to verify if the website in question supports HTTPS, as SSL redirection forces connections to use HTTPS for security. If the website only operates over HTTP, it won't be accessible after SSL redirection is implemented, leading to the issues reported by users.

CompTIA A+ Core 1 (220-1101) Exam Objectives, especially sections pertaining to network security protocols and the configuration of client-side network and security settings.

asked 02/10/2024
terence o oneill
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