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Question 632 - 220-1101 discussion

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A user is unable to get a laptop screen to display on the conference room TV. The room has an in-room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room's wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop. Which of the following should the user do to most likely resolve the issue?

A.
Confirm that the user's Wi-Fi settings are correct.
Answers
A.
Confirm that the user's Wi-Fi settings are correct.
B.
Adjust the settings on the wireless HDMI base station.
Answers
B.
Adjust the settings on the wireless HDMI base station.
C.
Change the input on the conference room's TV.
Answers
C.
Change the input on the conference room's TV.
D.
Replace the in-room computer's HDMI cable.
Answers
D.
Replace the in-room computer's HDMI cable.
Suggested answer: C

Explanation:

When a laptop screen is not displaying on a conference room TV despite being connected to a wireless HDMI dongle, the issue is often related to the TV being set to the wrong input source. Since the in-room computer's desktop is displayed, it suggests the TV is currently set to the input source used by the in-room computer. Changing the TV's input source to the one associated with the wireless HDMI dongle connected to the user's laptop is the simplest and most direct approach to resolve the issue. This does not involve adjusting network settings or hardware configurations but rather selecting the correct input source through the TV's input selection menu.

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asked 02/10/2024
Victor vila
37 questions
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