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Question 635 - 220-1101 discussion

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Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user's issue?

A.
Reinstall the printer driver on the user's computer.
Answers
A.
Reinstall the printer driver on the user's computer.
B.
Print to a different printer in the office.
Answers
B.
Print to a different printer in the office.
C.
Set the printer defaults in the Control Panel to print to letter-sized paper.
Answers
C.
Set the printer defaults in the Control Panel to print to letter-sized paper.
D.
Have the user check the page size on every print job.
Answers
D.
Have the user check the page size on every print job.
Suggested answer: C

Explanation:

When a user consistently receives an error requesting A4 paper for print jobs, and no other users are experiencing similar issues, it indicates a possible misconfiguration in the user's printer settings. By setting the printer defaults in the Control Panel to use letter-sized paper, which is more common in some regions, this ensures that the user's print jobs are aligned with the available paper size in the office printer. This approach addresses the root cause of the issue by ensuring that the default settings match the paper size used in the office, eliminating the need for the user to adjust settings for each print job.

asked 02/10/2024
Hossein Nasri
31 questions
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