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Question 676 - 220-1101 discussion

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A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

A.
Check the temperature of the CPU.
Answers
A.
Check the temperature of the CPU.
B.
Update the device driver.
Answers
B.
Update the device driver.
C.
Read the event logs.
Answers
C.
Read the event logs.
D.
Replace the power supply.
Answers
D.
Replace the power supply.
Suggested answer: C

Explanation:

When a computer frequently freezes and requires hard restarts, the first step a technician should take, especially when hardware components have not been recently changed, is to read the event logs. Event logs can provide critical insights into what is causing the system to freeze, including errors and warnings that precede the freeze. This information is essential for diagnosing software or operating system issues that might be causing instability. Checking the temperature or updating drivers might be subsequent steps based on findings from the event logs.

Reference: CompTIA A+ Core 1 (220-1101) troubleshooting section, which emphasizes the importance of using system logs to diagnose issues.


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asked 02/10/2024
jose fajardo
34 questions
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