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Question 204 - CAS-004 discussion

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An organization requires a contractual document that includes

* An overview of what is covered

* Goals and objectives

* Performance metrics for each party

* A review of how the agreement is managed by all parties

Which of the following BEST describes this type of contractual document?

A.
SLA
Answers
A.
SLA
B.
BAA
Answers
B.
BAA
C.
NDA
Answers
C.
NDA
D.
ISA
Answers
D.
ISA
Suggested answer: A

Explanation:

A Service Level Agreement is a contract between a service provider and a customer that outlines the level of services to be provided, the metrics by which those services will be measured, and how the agreement will be managed by both parties. SLAs also include provisions for dispute resolution and for the termination of the agreement.

asked 02/10/2024
Kelvin Ogwu
36 questions
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