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Question 12 - FC0-U61 discussion
A user is getting an error message when trying to go to a website. A technician asks the user a few questions to find out more about the issue. The technician opens a browser locally and browses to the same site as the user. Which of the following troubleshooting steps is the technician using by browsing to the same site?
A.
Establish a plan of action.
B.
Gather information
C.
Duplicate the problem.
D.
Find the root cause.
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