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Question 340 - FC0-U61 discussion

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A technician is investigating the who, what, when, where, and why of an issue. Which of the following steps of the troubleshooting methodology is the technician currently at?

A.
Identifying the problem
Answers
A.
Identifying the problem
B.
Establishing a plan of action to resolve the issue
Answers
B.
Establishing a plan of action to resolve the issue
C.
Researching the issue
Answers
C.
Researching the issue
D.
Testing the theory to determine the cause
Answers
D.
Testing the theory to determine the cause
Suggested answer: C

Explanation:

When a technician is investigating the who, what, when, where, and why of an issue, they are at the step of researching the issue. This involves gathering all relevant information about the problem to ensure that the subsequent steps in the troubleshooting methodology are informed and effective.

Reference: According to the CompTIA IT Fundamentals troubleshooting section, thorough research is critical to understand an issue deeply before formulating a plan of action or testing theories.

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asked 02/10/2024
Jessica Redmond
30 questions
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