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Question 365 - FC0-U61 discussion

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Which of the following troubleshooting steps happens before establishing a theory of probable cause?

A.
Document the lessons learned.
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A.
Document the lessons learned.
B.
Verify full system functionality.
Answers
B.
Verify full system functionality.
C.
Identify the problem.
Answers
C.
Identify the problem.
D.
Implement the solution.
Answers
D.
Implement the solution.
Suggested answer: C

Explanation:

The step that happens before establishing a theory of probable cause in the troubleshooting process is identifying the problem. This involves gathering information from the user, observing the symptoms, and systematically ruling out factors that may not be relevant. This step is crucial as it sets the foundation for developing an accurate theory of what might be causing the issue.

Reference: Identifying the problem is part of the systematic approach to troubleshooting taught in CompTIA IT Fundamentals, which outlines a structured process for resolving IT issues.

asked 02/10/2024
Alain Bijl
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