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Question 60 - N10-009 discussion

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Which of the following steps of the troubleshooting methodology should a technician take to confirm a theory?

A.
Duplicate the problem.
Answers
A.
Duplicate the problem.
B.
Identify the symptoms.
Answers
B.
Identify the symptoms.
C.
Gather information.
Answers
C.
Gather information.
D.
Determine any changes.
Answers
D.
Determine any changes.
Suggested answer: A

Explanation:

Troubleshooting Methodology:

Troubleshooting involves a systematic approach to diagnosing and resolving issues. It typically includes steps such as identifying symptoms, gathering information, formulating and testing theories, and implementing solutions.

Confirming a Theory:

Duplicate the Problem: To confirm a theory, the technician should reproduce the problem in a controlled environment. This helps verify that the identified cause actually leads to the observed issue.

Verification: By duplicating the problem, the technician can observe the issue firsthand, validate the hypothesis, and rule out other potential causes.

Comparison with Other Steps:

Identify the Symptoms: Initial step to understand what the problem is, not specifically for confirming a theory.

Gather Information: Involves collecting data and details about the issue, usually done before formulating a theory.

Determine Any Changes: Involves checking for recent changes that could have caused the issue, a part of the information-gathering phase.

Implementation:

Use similar equipment or software in a test environment to recreate the issue.

Observe the results to see if they match the original problem, thereby confirming the theory.

CompTIA Network+ study materials on troubleshooting methodologies and best practices.

asked 02/10/2024
Mark Baker
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