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Question 98 - N10-009 discussion

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Which of the following steps in the troubleshooting methodology includes checking logs for recent changes?

A.
Identify the problem.
Answers
A.
Identify the problem.
B.
Document the findings and outcomes.
Answers
B.
Document the findings and outcomes.
C.
Test the theory to determine cause.
Answers
C.
Test the theory to determine cause.
D.
Establish a plan of action.
Answers
D.
Establish a plan of action.
Suggested answer: A

Explanation:

Checking logs for recent changes is part of the 'Identify the problem' step in the CompTIA troubleshooting methodology. This step involves gathering information, including reviewing logs and documentation, to understand what might have changed or caused the issue. This preliminary analysis is critical for forming an accurate theory about the problem.

Reference: CompTIA Network+ Certification Exam Objectives - Troubleshooting section.

asked 02/10/2024
Sorin Craia
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