A user reports that a laptop's display is too dim. Which of the following should a technician try first to troubleshoot the issue?

Check the settings of the laptop display.

Check the refresh rate of the laptop display and adjust it if necessary.

Make sure the correct cables are being used for the connection.

Check the settings of the laptop display.

Make sure the video card driver is updated.

Check the resolution of the laptop display.

After a new network printer is installed and added to the print server, users are unable to install the printer. However, the technician is able to install the printer when logged in to a user's computer as an administrator. Which of the following is the best option to allow all users to print to the new printer?

Install all applicable print drivers on the print server.

Map the users to a print share for driver installation.

Give all users temporary administrator rights to install the new printer.

Remotely log in to all users' computers and install the printer.

The SSD in a user's computer failed. A technician is replacing the SSD and would like to mitigate future failures given the user often runs many programs. Which of the following is the best solution?

Upgrade the amount of RAM in the computer.

Increase the amount of virtual memory in the OS.

Virtualize the user's programs.

Upgrade the amount of RAM in the computer.

A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by resetting the password. The user confirms that everything is working as expected. Which of the following steps should the technician take next?

Refer to the vendor's instructions.

Implement preventative measures.

A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?

Disconnect the Wi-Fi antenna cables.

Set the physical Wi-Fi switch to disabled.

A technician is conducting the following tests on a laptop with a wireless NIC:* ping of the default gateway* ping of the localhost* tracert of the IP address of the default gatewayWhich of the following will the technician find by running these tests? (Select two).

MAC address of the wireless NIC

After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser. Which of the following should a technician do first to troubleshoot this issue?

Check to see whether the website is HTTPS enabled.

Ensure that the computer supports secure socket communication.

Report the affected user accounts to the IT department.

Check to see whether the website is HTTPS enabled.

A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?

The user failed to install the appropriate OEM drivers.

The GPU is not compatible with the user's motherboard.

The computer does not have enough RAM installed to support the GPU.

The user failed to install the appropriate OEM drivers.

The computer does not have a supported OS installed.

When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage. Which of the following should the technician do next?

Check the cables connecting to the laptop.

Reboot the LCD touch panel and laptop.

Check the cables connecting to the laptop.

Verify the correct input source is set on the laptop.

Replace the laptop with a new device that is known to work.

Inspect the LCD touch panel for dead pixels or burn-in.

An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue. Which of the following steps should the administrator take next?

Review logs to verify the theory.

Document the findings and outcomes.

A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

Make sure the thermal head is heating up.

Update the printer driver on the computer.

Make sure the thermal head is heating up.

Flip the paper roll orientation.

A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?

Configure scanning to an SMB share with executive access.

Set up the device to email the documents to a group address.

Make copies of the documents and have an office administrator manually distribute them.

Implement badge access on the printer.

Configure scanning to an SMB share with executive access.

A user is unable to get a laptop screen to display on the conference room TV. The room has an in-room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room's wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop. Which of the following should the user do to most likely resolve the issue?

Change the input on the conference room's TV.

Confirm that the user's Wi-Fi settings are correct.

Adjust the settings on the wireless HDMI base station.

Change the input on the conference room's TV.

Replace the in-room computer's HDMI cable.

A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?

The microSD cards were not properly formatted before being installed.

The microSD cards are not compatible with the smartphones.

The microSD cards are not capable of UHD storage.

The microSD cards were not selected for camera storage.

A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?

Establish a theory of probably cause.

Document findings, actions, and outcomes.

Establish a theory of probably cause.

Test the theory to determine cause.

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user's issue?

Set the printer defaults in the Control Panel to print to letter-sized paper.

Reinstall the printer driver on the user's computer.

Print to a different printer in the office.

Set the printer defaults in the Control Panel to print to letter-sized paper.

Have the user check the page size on every print job.

A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?

Restarting the audiovisual system

CompTIA 220-1101 Practice Test 16 - Free Online Exam Prep & Questions

A company needs to secure remote user data with minimal interaction. Which of the following should the company do?

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CompTIA 220-1101 Practice Test 16

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