A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Verify that the printing trays are correctly set.

Swap printer trays until the print jobs complete as expected.

Replace the tray rollers to ensure proper alignment.

Reset the default to use 8.5in x 11in (216mm x 279mm) paper

A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

The docking station is improperly installed.

The hard drive is disconnected.

A technician is preparing laptops for deployment to a medical department. The laptops require SSDlevel encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?

Ensure that the Trusted Platform Module enabled.

Recorder the priority in Widows Boot Manager.

Check to make sure Secure Boot is turned on.

Ensure that the Trusted Platform Module enabled.

Verify that the latest updates are installed.

A user’s Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionally. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Select TWO).

Research the requirements of the application.

An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Require the technicians to document the findings, action, and outcomes of issues.

Require the technicians to spend more time testing theories to determine the root causes of issues.

Require the technicians to verify full system functionality when resolving issues.

Require the technicians to gather more information when speaking with users about issues.

Require the technicians to document the findings, action, and outcomes of issues.

A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Use a hypervisor to adjust the resource allocation.

Increase the ECC memory timings in the BIOS.

Upgrade to the latest DDR5 modules.

Clear the temporary files on the workstation’s boot drive.

Use a hypervisor to adjust the resource allocation.

A technician is attempting to fix a computer that does not turn on when the power button is pressed Which of the following should the technician perform NEXT to troubleshoot the issue?

Reseat the power cable and confirm the outlet is providing energy.

Verify the output voltages from the power supply unit.

Open the computer cabinet and replace the power button.

Remove and reconnect all cables that are plugged into the motherboard

Reseat the power cable and confirm the outlet is providing energy.

A user built a new PC with parts sourced torn a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system Immediately shuts down. Which of the following is the MOST likely cause of this issue?

The CPU heat sink was attached without adequate thermal paste.

The video card was Installed in the wrong PCIe slot.

The CPU heat sink was attached without adequate thermal paste.

The SSD drives do not have enough Pagefile.

The system does not have enough RAM tor 4K video.

A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue?

Configure the Wi-Fi AP to 5GHz.

Change the Wi-Fi operation channel.

Configure the Wi-Fi AP to 5GHz.

Increase the power output of the AP.

A technician is building a video production workstation that will consist of two high-end GPUs The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?

2x 600W redundant power supplies

1.5O0W uninterruptible power supply

A user reports a monitor, keyboard, mouse. and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer. USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

Replace the user’s USB-C hub.

Reinstall the drivers for affected devices.

Make sure the printer is not drawing too much power.

A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network it is positioned very close to a wireless access point Which of the following should the technician verify FIRST?

The internal antennas are connected.

The device has the latest OS updates.

The wireless device drivers are the latest version.

A user is attempting to connect a streaming media device to a hotel's tree wireless internet However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?

Connecting to the hotspot on the user's device

Disabling the Wi-Fi security on the device

Asking the hotel to disable the captive portal on the Wi-Fi

Adjusting the date and time stamps on the device to reflect another country

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Establish a theory of probable cause, researching internally or externally as needed.

Determine the next steps to resolve the issue and document it.

Design a plan of action to resolve the issue and implement the solution.

Document the findings, actions, and outcomes.

Establish a theory of probable cause, researching internally or externally as needed.

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

The charge port contains foreign objects, such as lint.

The phone requires a firmware update to address charging issues.

The charge port contains foreign objects, such as lint.

The phone’s battery has swelled, preventing the utilization of the charge port.

The phone has experienced water damage, thus the battery is not charring.

A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?

Document the findings, actions, and outcomes.

Establish a theory of probable cause.

Document the findings, actions, and outcomes.

Perform a format and system restore.

Refer to the vendor's instructions for guidance.

CompTIA 220-1101 Practice Test 8 - Free Online Exam Prep & Questions

Question 1 / 40

A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company's wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?

Hotspot

Near-field communication

Ethernet tap

Spectrum analyzer

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