A user is having phone issues after installing a new application that claims to optimize performance.The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

Uninstall the fraudulent application

Reset the phone to factory settings

Uninstall the fraudulent application

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Provide the user with a unique ticket number that can be referenced on subsequent calls.

Have the user provide a callback phone number to be added to the ticket

Assign the ticket to the department's power user

Register the ticket with a unique user identifier

Provide the user with a unique ticket number that can be referenced on subsequent calls.

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

Install and run Linux and the required application as a virtual machine installed under the Windows OS

Install and run Linux and the required application in a PaaS cloud environment

Install and run Linux and the required application as a virtual machine installed under the Windows OS

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

Set up a dual boot system by selecting the option to install Linux alongside Windows

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Add the site to the client's exceptions list

Change the DNS address to 1.1.1.1

Add the site to the client's exceptions list

Verity the software license is current.

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

Deploy an ad-blocking extension to the browser.

Perform a reset on the user's web browser

Scan the computer with the company-provided antivirus software

Install a new hard drive and clone the user's drive to it

Deploy an ad-blocking extension to the browser.

Uninstall the company-provided antivirus software

Click the link in the messages to pay for virus removal

Perform a reset on the user's web browser

The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)

Enable multifactor authentication for each support account

Enforce account lockouts after five bad password attempts

Enable multifactor authentication for each support account

Limit remote access to destinations inside the corporate network

Block all support accounts from logging in from foreign countries

Configure a replacement remote-access tool for support cases.

Purchase a password manager for remote-access tool users

Enforce account lockouts after five bad password attempts

A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?

Enable BitLocker To Go with a password that meets corporate requirements

Deploy a secondary hard drive with encryption on the appropriate workstation

Configure a hardened SFTP portal for file transfers between file servers

Require files to be individually password protected with unique passwords

Enable BitLocker To Go with a password that meets corporate requirements

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Deal appropriately with customer's confidential material

An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?

Network utilization will be significantly increased due to the size of CAD files

All updated software must be tested with alt system types and accessories

Extra technician hours must be budgeted during installation of updates

Network utilization will be significantly increased due to the size of CAD files

Large update and installation files will overload the local hard drives.

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs.Which of the following can BEST resolve the interference?

Modifying the wireless security

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Check for any installed patches and roll them back one at a time until the issue is resolved

Install alternate open-source software in place of the applications with issues

Run both CPU and memory tests to ensure that all hardware functionality is normal

Check for any installed patches and roll them back one at a time until the issue is resolved

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

Have the user consider using an iPad if the user is unable to complete updates

Have the user text the user's password to the technician.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

Advise the user to wait for an upcoming, automatic patch

A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).

Disconnecting the computer from the power source

Placing the PSU in an antistatic bag

Removing dust from the ventilation fans

A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future?(Select TWO).

Require a PIN on the unlock screen

Block a third-party application installation

Disable biometric authentication

Require a PIN on the unlock screen

Block a third-party application installation

A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method

Deleting all files from command-line interface

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

The smartphone's line was not provisioned with a data plan

The smartphone's SIM card has failed

The smartphone's Bluetooth radio is disabled.

The smartphone has too many applications open

A technician is investigating an employee's smartphone that has the following symptoms• The device is hot even when it is not in use.•Applications crash, especially when others are launched• Certain applications, such as GPS, are in portrait mode when they should be in landscape mode Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).

Update the device's operating system

Reinstall the applications that have crashed.

A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never

Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never

Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never

Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

CompTIA 220-1102 Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 40

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Removed all jewelry

Completed an inventory of tools before use

Practiced electrical fire safety

Connected a proper ESD strap

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