A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?

Attach the external hardware token.

Install the software in safe mode.

Attach the external hardware token.

Restart the workstation after installation.

A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer; thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?

Document the date and time of the change.

Determine the risk level of this change.

A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following actions should be taken to prevent this incident from happening again? (Select two).

Update the password complexity.

Update the antivirus definitions.

A PC is taking a long time to boot. Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).

Removing the applications from startup

Running the Disk Cleanup utility

Removing the applications from startup

Running the Disk Cleanup utility

Ending the processes in the Task Manager

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the dat a. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

Implementing data protection policies

Creating a summary of the incident

Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files. Which of the following will MOST likely allow all users to access the new folders?

Requiring multifactor authentication

A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license.The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license?

Redeem the included activation key card for a product key.

Copy the c:\Wlndows\wlndows.lie file over to the machine and restart.

Redeem the included activation key card for a product key.

Insert a Windows USB hardware dongle and initiate activation.

Activate with the digital license included with the device hardware.

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Run antivirus scan tor malicious software.

Quarantine the host in the antivirus system.

Run antivirus scan tor malicious software.

Investigate how malicious software was Installed.

A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

Remove the user-installed antivirus software program.

Uninstall one antivirus software program and install a different one.

Launch Windows Update, and then download and install OS updates

Activate real-time protection on both antivirus software programs

Enable the quarantine feature on both antivirus software programs.

Remove the user-installed antivirus software program.

A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?

Comply with the on-screen instructions.

A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration?

Printing Preferences/Advanced tab

Printer Properties/Security tab

A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Select two).

Enabling a screen lockDisabling local administrator accounts

Implementing data-at-rest encryption

Enabling a screen lockDisabling local administrator accounts

A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?

Verify the DNS server settings.

Confirm the subnet mask is correct.

A PC is taking a long time to boot. Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).

Removing the applications from startup

Running the Disk Cleanup utility

Ending the processes in the Task Manager

The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?

Reinstall the operating system.

CompTIA 220-1102 Practice Test 10 - Free Online Exam Prep & Questions

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

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CompTIA 220-1102 Practice Test 10

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