A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

Contact the customer if the technician is arriving late.

Do not notify the customer if arriving before the customer.

Dismiss the customer and proceed with the after-hours work.

Contact the customer if the technician is arriving late.

Disclose the experience via social media.

A developer reports that a workstation's database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the following is the best option for recovering the data?

Using an AV to scan the affected files

Which of the following is the best reason for sandbox testing in change management?

To evaluate the change before deployment

To determine the affected systems

A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised. Which of the following describes how the technician should handle personal communication while on site?

Respond to calls and text messages only when an emergency situation requires a response.

Respond to calls and text messages while on site but not when working directly with personnel.

Respond to calls and text messages only from family.

Respond to calls and text messages only when an emergency situation requires a response.

Respond to calls and text messages discreetly while on site.

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.Which of the following security measures should the user take to ensure security and privacy?

Only accept calls from known people.

Disregard any suspicious emails.

Enable two-factor authentication.

A technician has verified that a user's computer has a virus and the antivirus software is out of date. Which of the following steps should the technician take next?

Download the latest virus definitions.

Educate the end user about viruses.

Download the latest virus definitions.

A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?

To determine which party had the machine and when.

To remotely wipe sensitive data from the machine.

To gather the information needed to replace the machine.

To alert the owner that the password needs to be changed.

A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?

Close the browser window and report the email to IT security.

Report the employee to the human resources department for violating company policy.

Restore the computer from the last known backup.

Close the browser window and report the email to IT security.

A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?

Delete the browser cookies and history.

Change the browser default search engine.

A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

Isolate the machine from the network.

Scan the system for hidden files.

A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?

Recovery contact and recovery key

Facial recognition and PIN code

Recovery contact and recovery key

A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

Restore from a previous backup.

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

Restore the system from backups.

CompTIA 220-1102 Practice Test 13 - Free Online Exam Questions 481-520

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CompTIA 220-1102 Practice Test 13

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