A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

Ask the user for the model number of the hardware.

Offer a temporary replacement device to the user.

Submit the issue to the manufacturer.

Remotely install updates to the device driver.

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a 'low memory' warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

Reinstall and update the failing software.

A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?

Isolate the machine from the network.

Inspect the Windows Event Viewer.

Take a physical inventory of the device.

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

Scan for malware and ransomware.

A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

Configure cloud-based endpoint management software to automatically manage computer updates.

Make office attendance mandatory for one day per week so that updates can be installed.

Ask users to ensure that they run updates on devices and reboot computers on a regular basis.

Push updates out via VPN on a weekly basis in a staggered manner so that the network is not affected.

Configure cloud-based endpoint management software to automatically manage computer updates.

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

Enable boot logging on the system.

Launch the last known-good configuration.

Check the system resource usage in Task Manager.

Use the Event Viewer to open the application log

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

Uninstall the game application.

Install the latest security patches.

Uninstall the game application.

Perform a factory reset of the device.

Connect the device to an external charger.

Install the latest security patches.

Enable the device's built-in anti-malware protection.

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

Perform a full-system, antivirus scan and check browser notifications.

Use System Restore to recover the OS files.

Wipe the computer and install a new copy of the OS.

Identify whether the disk partition table has been reduced in size.

Perform a full-system, antivirus scan and check browser notifications.

CompTIA 220-1102 Practice Test 14 - Free Online Exam Prep & Questions

A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?

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CompTIA 220-1102 Practice Test 14

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CompTIA 220-1102 Practice Tests

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