A user is unable to access the company's network. A technician learns the user's account became inaccessible after multiple unsuccessful login attempts. The user also changed their password before the issue started. Which of the following steps should the technician take to resolve the issue?

Escalate the user's issue to the network team.

Verify the user's login and password.

Which of the following is the most practical method to reduce the number of clicks on phishing emails for a public-facing organization?

Providing user awareness education

Setting up SMTP filtering rules

Restricting emails from personal email addresses

Which of the following best describes XFS?

A filesystem used by the Linux OS

A filesystem used by the Windows OS

After a failed attempt to open an email attachment for an unexpected overdue invoice, a smartphone user experiences abnormal performance when using their mobile browser and other applications. The user restarts the device, but the issue persists. Which of the following actions should the user take next?

Wipe the device and reset it to factory defaults

Shut down and cold start the smartphone

Delete the email containing the attachment

Wipe the device and reset it to factory defaults

Uninstall and reinstall the mobile browser

The following error is displayed on a user's computer screen:No operating system foundWhich of the following is the first troubleshooting step a technician should complete?

Turn on the device in safe mode

A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources. Which of the following should the technician do first?

Disconnect the computer from the network

Educate the user about cybersecurity best practices

A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists. Which of the following should the technician do next?

Reboot the computer into safe mode

Restore the computer from the last known-good backup

Reboot the computer into safe mode

Purchase a new endpoint protection tool

Use system recovery to prevent further infection

A technician received a notification about encrypted production data files and thinks active ransomware is on the network. The technician isolated and removed the suspicious system from the network. Which of the following steps should the technician take next?

Perform a system scan to remove the malware

Schedule and perform an antivirus scan and system update

Educate the end user on internet usage

Perform a system scan to remove the malware

A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

Use a private browsing window to avoid local session conflicts.

Reenroll the user's mobile device to be used as an MFA token.

Use a private browsing window to avoid local session conflicts.

Bypass single sign-on by directly authenticating to the application.

Reset the device being used to factory defaults.

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do immediately to best address these security and privacy concerns? (Select two).

Uninstall recently installed applications.

Stay offline when in public places.

Uninstall recently installed applications.

Install all application updates.

A systems administrator finds that a Windows client machine with an address of 169.254.124.24 is unable to access network resources. Which of the following should the administrator do to establish connectivity?

Reinstall the NIC device driver.

A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated. Which of the following steps should the technician perform next?

Update the smartphone's software.

A technician is manually updating Windows workstations. Each workstation is currently running Windows Pro in a workgroup environment. Which of the following changes can the technician make to create a more manageable environment?

Create a domain and join the workstations to the domain for management purposes.

Downgrade all workstations from the Pro version to the Home version of the OS.

Upgrade all workstations from the Pro version to Pro for Workstations.

Create a domain and join the workstations to the domain for management purposes.

Make sure all workstations are operating under the same workgroup name.

A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?

Validate physical connectivity.

CompTIA 220-1102 Practice Test 19 - Free Online Exam Prep & Questions

A user asks a technician for recommendations to back up desktop data from a Windows OS. The technician recommends implementing daily full backups, but the user is concerned about having enough space. Which of the following additional backup methods should the technician recommend?

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CompTIA 220-1102 Practice Test 19

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CompTIA 220-1102 Practice Tests

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