A client recently upgraded their Windows 10 machine to Windows 11. The client reports the following message displays when turning the computer on: 'Error loading operating system.' Which of the following should a technician do first to troubleshoot this issue?

Use the automated startup recovery.

Disable the Secure Boot feature.

Use the automated startup recovery.

A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?

Revert the spreadsheet to the last restore point.

Upgrade the network connection speed.

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do next?

Check corporate policies for guidance.

Remove the HDD and then send the computer for repair.

Check corporate policies for guidance.

Delete the sensitive information before the computer leaves the building.

Get authorization from the manager.

A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue?

Change the headset as the default device in sound settings.

Update the drivers for the wireless headset.

Replace the battery on the headset, and try again later.

Verify that the sound is not muted in the control panel.

Change the headset as the default device in sound settings.

A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and appears to be stuck during connection attempts. Which of the following is most likely causing the disruption?

Too many devices in the same area are trying to connect to the mobile network.

The phone has no storage space available.

Company firewalls are configured to block remote access to email resources.

Too many devices in the same area are trying to connect to the mobile network.

The festival organizer prohibits internet usage during the event and has blocked the internet signal.

Which of the following is the most significant drawback of using the WEP protocol for wireless security?

Vulnerability to key-cracking attacks

Incompatibility with older devices

A technician is working at a client office site and the technician's family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?

Ignore the phone and continue working.

A technician is working at a client office site, and the technician's family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?

Ignore the phone and continue working.

A technician is on-site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to handle the situation?

Apologize and ask what would help resolve the issue.

Insist that the customer is correct and document the concern.

Listen to the customer and do not speak at all.

Escalate the issue to the next tier.

Apologize and ask what would help resolve the issue.

After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

Registering the smartphone with an MDM solution

Installing a third-party client

A technician needs to join a Windows client to a domain. Which of the following is required?

Enterprise administrative permissions

A technician finds that a new company security policy has broken an application in use at a branch office. Which of the following should the technician do to ensure that the application is fixed and prevent the issue from reoccurring?

Request a policy exception be put in place while the application requirements are addressed

Reinstall the affected software using local administrative rights for each computer

Remove the new security settings and change the administrative accounts on the branch office computers to prevent the settings from being reapplied

Research and procure a replacement application that is not adversely affected by the new policy

When a user is browsing a website on a smartphone, a pop-up appears. The pop-up states that the system has been breached and directs the user to an application to resolve the breach. Which of the following should the user do?

Close the website and ignore the pop-up

Download and install the application to resolve the issue

Analyze the smartphone to find the source of the breach

A vendor provided installation software on a DVD-ROM. The software is not available to download on the vendor's website. The technician needs to install the software on several laptops that do not have an optical disc drive. The laptops are connected to the corporate network but are physically located at remote sites. Which of the following is the best installation method for the technician to use?

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

Locate an external USB DVD-ROM optical disc drive, insert the DVD-ROM from the vendor into the drive, and install the software from the USB DVD-ROM optical disc drive.

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, copy the ISO file to a USB flash drive, and install the software from the USB flash drive.

Locate an ISO file of the software from a website unrelated to the vendor, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

A technician needs to configure a backup solution that will have the least additional expenses and impact on users. Which of the following steps should the technician complete? (Select two.)

Configure the backup to run after peak hours

Use the built-in OS backup utility

Configure the backup to run when the user logs in

Configure the backup to run after peak hours

Use third-party licensed backup software

Use the built-in OS backup utility

Configure the backup job to run every hour

Use an external storage device for the backup

CompTIA 220-1102 Practice Test 20 - Free Online Exam Questions 761-800

A technician receives a help desk ticket regarding a software issue on a workstation. The workstation provides the only access to a corporate database, and the technician needs to recover the workstation quickly. Which of the following actions should the technician take?

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CompTIA 220-1102 Practice Test 20

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