Proactive Outreach Manager (POM) 3.0 supports skill-based pacing for Avaya Aura® Call Center Elite (CCEIite) and Avaya Aura® Contact Center (AACC).Which statement describes this functionality?

Skill-based pacing for CCEIite and AACC ensures the POM system places calls and/or sends outbound multi-media messages, such as SMS and e-mail, based on the number of agents available in the relevant skill.

Skill-based pacing for CCEIite and AACC ensures the POM system places outbound voice calls based on the number of agents logged in into the relevant skill.

Skill-based pacing for CCEIite and AACC ensures the Agent Manager (AM) releases outbound agents, when call volumes in the relevant skill go up and the skill requires additional agents.

Skill-based pacing for CCEIite and AACC ensures the Campaign Director acquires outbound agents, when call volumes in the relevant skill go down and the skill no longer requires all available agents.

When defining SMS browser settings, the number of threads can be defined.Which statement describes the term thread?

Threads are parallel processes that fetch data from the SMS server.

Threads are multi-media messages.

The thread defines the fetch time out.

Threads are parallel processes that fetch data from the SMS server.

Threads are conversations, consisting of sent and received SMS messages that belong to one customer contact.

Which statement describesAgent blending?

Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

Agent blending is the process of acquiring an agent for a job in a campaign.

Agent blending is the process of releasing agents from outbound jobs, if they are not needed for a campaign to which they have been assigned.

Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

Agent blending is the process of acquiring agents when an outbound service level is at risk.

When setting up a single server Avaya Aura® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

Add the MPP and then from the MPP Servers page, enter the speech server IP address in the Network Address (AppSvr) field.

From the EPM Servers page, enter the IP address of the speech server in the Network Address (MRCP) field.

Add the MPP and then from the MPP Servers page, enter the speech server IP address in the Network Address (AppSvr) field.

From the EPM Servers page, use the default entry in the Network Address (AppSvr) field.

Add the MPP and from the MPP Servers page, enter the IP address for the speech server in the Network Address (MRCP) field.

Which Avaya Aura® Experience Portal (AAEP) component routes incoming email messages to the configured applications?

Application Interface Web Service

Which statement is true with respect to the setup of Proactive Outreach Manager (POM) zones?

POM servers cannot be moved between zones.

An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone.

One campaign can run simultaneously in multiple zones on a system.

Licenses are automatically moved between zones if needed.

POM servers cannot be moved between zones.

When an email channel is added to an Avaya Aura® Experience Portal (AAEP) configuration, which component interfaces with the customer's email server?

Experience Portal Manager Email Processor

Communication Manager Email Processor

Session Manager Email Processor

Experience Portal Manager Email Processor

Media Processing Platform Email Processor

Which three external systems are required to complete the Avaya Aura® Experience Portal (AAEP) speech solution? (Choose three.)

Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) speech server

Avaya Communication Manager (ACM) server and/or SIP Gateway server

Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) speech server

In Intelligent Customer Routing (ICR) Release 7, where do you configure properties that were configured in the icrcca.properties file of the previous release?

ICR Application Configuration page

On the Avaya Aura® Experience Portal (AAEP) 7.0 system that will perform voice campaigns, which three actions must be taken on the AAEP before installing Avaya Proactive Outreach Manager 3.0 (POM) software? (Choose three.)

ensure the correct number of telephony and POM licenses

install the correct version of Java on the EPM

ensure VoIP ports (H.323 and SIP) are in service

ensure the correct number of telephony and POM licenses

install the correct version of Java on the EPM

install a separate application server

Which statement about Auxiliary Experience Portal Manager (EPM) is true?

An Auxiliary EPM can be installed on a single server AAEP system.

Only one Auxiliary EPM server can be added per Avaya Aura® Experience Portal (AAEP) 7.0 system.

More than one Auxiliary EPM server can be added per AAEP 7.0 system.

An Auxiliary EPM can be installed on a single server AAEP system.

An Auxiliary EPM can be installed co-resident with MPP server.

The Avaya Aura® Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.)

Media Processing Platform (MPP)

Private Branch Exchange (PBX) servers

Application Enablement Services (AES)

Media Processing Platform (MPP)

Private Branch Exchange (PBX) servers

If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

Secondary Media Processing Platform

Auxiliary Media Processing Platform

Secondary Media Processing Platform

Auxiliary Experience Portal Manager

Secondary Experience Portal Manager

You want to setup a single server Avaya Aura® Experience Portal (AAEP) system.Which three components can co-reside on a single server? (Choose three.)

Media Processing Platform (MPP)

Primary Experience Portal Manager (EPM)

Media Processing Platform (MPP)

Primary Experience Portal Manager (EPM)

ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call.Which three conditions would explain why the call was re-queued? (Choose three.)

There was a spike in the Estimated Wait Time (EWT).

The Queue Position increase was more than the configured Queue Position Spike Difference.

Best Service Routing (BSR) Polling to Avaya Aura® Communication Manager (AACM) failed.

There was a spike in the Estimated Wait Time (EWT).

The ICR CCA received incomplete routing information from ICR Core.

The Queue Position increase was more than the configured Queue Position Spike Difference.

Best Service Routing (BSR) Polling to Avaya Aura® Communication Manager (AACM) failed.

The EWT information was not provided to the ICR CCA by the Self Service application, and AACM provided EWT which is greater than EWT spike configuration.

Trace item in the Avaya Aura® Orchestration Designer application is being used to debug an application in the Tomcat runtime environment.In which directory is the Trace item log file located in an Avaya Aura® Experience Portal (AAEP) runtime environment?

$CATALINA_HOME/webapps/<app_name>/data/log

$CATALINA_HOME/webapps/data/log

<EclipseWorkspace>\<ApplicationName>\data\log

$CATALINA_HOME/webapps/<app_name>/data/log

During an Avaya Aura® Experience Portal (AAEP) installation or upgrade, when performing the prerequisite check for the localhost reporting, you receive the following error message:UnknownHostException: localhostWhat could be causing this error? (Choose two.)

The /etc/hosts file is not configured properly.

The hostname of the server is not set up properly.

The /etc/hosts file is not configured properly.

A problem with the prerequisite software has been detected.

The hostname of the server is not set up properly.

A problem has been detected with the server hardware.

To send certain alarm codes to the syslog, which two actions are required? (Choose two.)

Administer an email address to receive the alarms.

Enable sending of events to syslog.

Administer an email address to receive the alarms.

Setup the third party software to accept the alarm codes.

Enable sending of events to syslog.

Administer the Syslog Server IP address.

For Avaya Aura® Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?

all actions performed by all users logged into the EPM

debug information for a particular AAEP component

information about all call-handling sessions for the AAEP system

Avaya 3309 Practice Test 3 - Free Online Exam Prep & Questions

When installing Avaya Proactive Outreach Manager (POM) 3.0 software on the Avaya Aura® Experience Portal (AAEP) 7.0, in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM VPMS (POM EPM) plug-in be installed?

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Avaya 3309 Practice Test 3

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