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Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable." Which two steps would you take to identity the cause of this message? (Choose two)
Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
You want to setup a single server Avaya Aura® Experience Portal (AAEP) system. Which three components can co-reside on a single server? (Choose three.)
To store and retrieve data, which account does the Experience Portal Manager (EPM) server use to log into the Avaya Aura® Experience Portal (AAEP) database?
Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)
In the Avaya Aura® Experience Portal bundled server, which system details need to be verified before starting the system restore?
Which role allows users to update all of the transcription related configuration parameters for an application?
Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?
The Licensing Allocations page for a single server, non-zonal Avaya Aura® Experience Portal (AAEP) system shows 50 licensed H.323 ports. Which two statements about the Allocated, Configured and Licensed columns of the licensing allocations page are true? (Choose two.)
A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?

Question 41

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Which two statements about the "priority" of a campaign are true? (Choose two)

A.
Available priorities are 1-10
A.
Available priorities are 1-10
Answers
B.
The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
B.
The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
Answers
C.
The priority of the campaign determines when the campaign will start.
C.
The priority of the campaign determines when the campaign will start.
Answers
D.
Available priorities are 1-5
D.
Available priorities are 1-5
Answers
E.
Campaign priority determines the media channels used by a campaign
E.
Campaign priority determines the media channels used by a campaign
Answers
Suggested answer: A, B

Question 42

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Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?

A.
readable by all users
A.
readable by all users
Answers
B.
readable by root or sroot
B.
readable by root or sroot
Answers
C.
readable by avayavp
C.
readable by avayavp
Answers
D.
readable by all Avaya service accounts
D.
readable by all Avaya service accounts
Answers
Suggested answer: A

Question 43

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Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.

What would be causing this problem?

A.
A remote database was not configured on the AAEP.
A.
A remote database was not configured on the AAEP.
Answers
B.
The new POMDriverApp provided with the POM software was not deployed on the application server.
B.
The new POMDriverApp provided with the POM software was not deployed on the application server.
Answers
C.
There are no Announcement Port licenses available for the POMDriverApp.
C.
There are no Announcement Port licenses available for the POMDriverApp.
Answers
D.
The user has incorrect roles assigned.
D.
The user has incorrect roles assigned.
Answers
Suggested answer: B

Question 44

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A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.

What are the minimum hardware specifications for a customer supplied AAEP server machine?

A.
dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex
A.
dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex
Answers
B.
single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex
B.
single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex
Answers
C.
dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex
C.
dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex
Answers
D.
dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex
D.
dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex
Answers
Suggested answer: C

Question 45

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You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:

CmpMgtService.out

@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 #### Which step must you take to correct the issues and continue with this procedure?

A.
Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > VoiceServer link is the same as in User Management > Users > and that it is enabled and not locked.
A.
Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > VoiceServer link is the same as in User Management > Users > and that it is enabled and not locked.
Answers
B.
Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "WebServices".
B.
Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "WebServices".
Answers
C.
Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is thesame as in User Management > Users > and then enabled and not locked.
C.
Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is thesame as in User Management > Users > and then enabled and not locked.
Answers
D.
Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" isnot locked.
D.
Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" isnot locked.
Answers
Suggested answer: B

Question 46

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Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

A.
A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
A.
A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
Answers
B.
An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
B.
An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
Answers
C.
The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
C.
The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
Answers
D.
Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
D.
Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
Answers
Suggested answer: A, B

Question 47

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Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.

When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.

What would happen next?

A.
ICR Core performs polling and updates the cache. II then provides routine) information to this call.
A.
ICR Core performs polling and updates the cache. II then provides routine) information to this call.
Answers
B.
ICR Core provides routing information from the cache. It then performs polling and updates the cache.
B.
ICR Core provides routing information from the cache. It then performs polling and updates the cache.
Answers
C.
IRC Core will not perform polling. It provides routing information from the cache.
C.
IRC Core will not perform polling. It provides routing information from the cache.
Answers
D.
ICR Core performs polling and provides routing information, but the cache is not updated.
D.
ICR Core performs polling and provides routing information, but the cache is not updated.
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Suggested answer: C

Question 48

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You are installing a new Avaya Aura

Experience Portal system.

Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

A.
Alarm Codes
A.
Alarm Codes
Answers
B.
Applications
B.
Applications
Answers
C.
EPM Servers
C.
EPM Servers
Answers
D.
MPP Servers
D.
MPP Servers
Answers
E.
VoIP Connections
E.
VoIP Connections
Answers
Suggested answer: C, D, E

Question 49

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Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A.
A remote database.
A.
A remote database.
Answers
B.
Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
B.
Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
Answers
C.
H.323 or SIP ports configured and in service.
C.
H.323 or SIP ports configured and in service.
Answers
D.
A separate application server is required to run POM applications.
D.
A separate application server is required to run POM applications.
Answers
E.
The correct number of AAEP and POM licenses for features required.
E.
The correct number of AAEP and POM licenses for features required.
Answers
Suggested answer: B, C, E

Question 50

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Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started. What would you check to identify the cause of this message?

A.
Verify that the Media Processing Platform (MPP) is operational.
A.
Verify that the Media Processing Platform (MPP) is operational.
Answers
B.
Verify that the application server is working correctly.
B.
Verify that the application server is working correctly.
Answers
C.
Verify that the Experience Portal Manager (EPM) can communicate with the MPP.
C.
Verify that the Experience Portal Manager (EPM) can communicate with the MPP.
Answers
D.
Verify that the database is valid and is functioning.
D.
Verify that the database is valid and is functioning.
Answers
Suggested answer: D
Total 123 questions
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