Cisco 500-442 Practice Test - Questions Answers, Page 3
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How are additional ICM Tools added?
Script Editor is available in the PG and ICM Router server.
PG Server node will add the additional tools provided in the Administration Tools folder.
Admin Server node will add the additional tools provided in the Administration Tools folder.
The Logger Server node will add the additional tools provided in the Administration Tools folder.
Which communication protocol is being used between PG/Router and Live Data to generate report information?
TCP
HTTP
TIP
UDP
Which two components must a script be associated with to run? (Choose two.)
CED
Media Routing Domain
Skill Target
Call Type
Dialed Number
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
allows agents to re-skill to a different skill group or team
automates Text to Voice Bot Configurations
allows different groups of users to configure APIs based on their roles
obtains data from the base solution's database, known as Data Sources
customizes the visual presentation of the reports
Which two steps are required to configure a Supervisor? (Choose two.)
assign the Supervisor to only one Team
assign the Supervisor to a Skill Group and Precision Queue
make sure the Supervisor has an Active Directory Account
ensure that "Is Supervisor" is checked
assign the Supervisor to a Precision Queue
Which two specifications are supported by the Cisco CVP Server for encoding and formatting?
(Choose two.)
the file format is mp3
G711 mu-law or a-law
G729
the max file size is 40 MB
the file format is wav
Which two steps are required to configure RONA for CCE? (Choose two.)
Survivability
Auto-answer
CCE Web Admin
Scripting logic
Skill target configuration
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
the number of calls the agent has taken
the Weight of the attribute
the agent with the Most Attributes
Longest Available
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
Route Settings under Call Settings card
IVR Settings under Call Settings card
Device Configuration under Infrastructure Settings card
Miscellaneous under Call Settings card
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