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Cisco 500-442 Practice Test - Questions Answers, Page 3

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List of questions

Question 21

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How are additional ICM Tools added?

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Question 22

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Which communication protocol is being used between PG/Router and Live Data to generate report information?

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Question 23

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Which two components must a script be associated with to run? (Choose two.)

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Question 24

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How many teams can an Agent be a part of?

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Question 25

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What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

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Question 26

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Which two steps are required to configure a Supervisor? (Choose two.)

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Question 27

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Which two specifications are supported by the Cisco CVP Server for encoding and formatting?

(Choose two.)

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Question 28

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Which two steps are required to configure RONA for CCE? (Choose two.)

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Question 29

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How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

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Question 30

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Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

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