Cisco 500-445 Practice Test - Questions Answers, Page 2

Multiple help links on a website can point to the same entry point.

Each help link on a website can point to the same entry point.

Each help link on a website must point to a separate entry point.

Each help link on a website can point to multiple entry points.

customer voice portal

social miner

ICM router, logger, admin workstation

call manager

CTI server

Enterprise Chat and Email

Unified CCE

Exception Queue

Supervisory Queues

Alarm, Inbound, Exception, Default

Inbound, Outbound, Alarm

Default, Inbound, Outbound

Alarm, Outbound, Inbound, Exception

Adjust the start time and end time for all shifts.

Delete the existing shift label before creating a new one for daylight saving time.

Change the timezone at the user group level.

Change the timezone at the system partition level.

Change the timezone at the department level.

Application server, 8445

Web server, 8443

Services server, 15097

Database server, 1433

Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

Single-mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the CUIC publisher.

Agent, Supervisor

Agent

Supervisor, Administrator

Agent, Supervisor, Administrator

The agent selects chat in the gadget.

The application server checks Chat EP configuration.

The application server displays the chat to the agent with a notification.

The customer initiates a chat and hits Chat Entry Point (EP).

EAAS notifies EAMS of DO_THIS_WITH_TASK.

EAAS Instances sends NEW_TASK message to MR PIM.