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Cisco 500-445 Practice Test - Questions Answers, Page 2

List of questions

Question 11

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Which mode must be used for Always On Availability Group clustering?

Mixed mode

Mixed mode

Directory Connection

Directory Connection

Windows Authentication

Windows Authentication

SQL Authentication

SQL Authentication

Suggested answer: C
asked 11/10/2024
George Kavvalakis
28 questions

Question 12

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How do chat entry points behave?

Multiple help links on a website can point to the same entry point.

Multiple help links on a website can point to the same entry point.

Each help link on a website can point to the same entry point.

Each help link on a website can point to the same entry point.

Each help link on a website must point to a separate entry point.

Each help link on a website must point to a separate entry point.

Each help link on a website can point to multiple entry points.

Each help link on a website can point to multiple entry points.

Suggested answer: B
asked 11/10/2024
Fatawu Musah
31 questions

Question 13

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Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

customer voice portal

customer voice portal

social miner

social miner

ICM router, logger, admin workstation

ICM router, logger, admin workstation

call manager

call manager

CTI server

CTI server

Suggested answer: C, E
asked 11/10/2024
Salvatore Buscio
28 questions

Question 14

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Which feature is unable to be deleted or made inactive?

Enterprise Chat and Email

Enterprise Chat and Email

Unified CCE

Unified CCE

Exception Queue

Exception Queue

Supervisory Queues

Supervisory Queues

Suggested answer: C
asked 11/10/2024
Kabi Bashala
32 questions

Question 15

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What are the workflow types in ECE?

Alarm, Inbound, Exception, Default

Alarm, Inbound, Exception, Default

Inbound, Outbound, Alarm

Inbound, Outbound, Alarm

Default, Inbound, Outbound

Default, Inbound, Outbound

Alarm, Outbound, Inbound, Exception

Alarm, Outbound, Inbound, Exception

Suggested answer: B
asked 11/10/2024
Albert Smith
39 questions

Question 16

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Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

Adjust the start time and end time for all shifts.

Adjust the start time and end time for all shifts.

Delete the existing shift label before creating a new one for daylight saving time.

Delete the existing shift label before creating a new one for daylight saving time.

Change the timezone at the user group level.

Change the timezone at the user group level.

Change the timezone at the system partition level.

Change the timezone at the system partition level.

Change the timezone at the department level.

Change the timezone at the department level.

Suggested answer: A, B
asked 11/10/2024
Andrey Scherbakov
39 questions

Question 17

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Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connectionswith cloud connect services?

Application server, 8445

Application server, 8445

Web server, 8443

Web server, 8443

Services server, 15097

Services server, 15097

Database server, 1433

Database server, 1433

Suggested answer: D
asked 11/10/2024
Oleksandr Kondratchuk
33 questions

Question 18

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Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

Single-mode authentication must be enabled on the ECE Reporting server.

Single-mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the ECE Reporting server.

Mixed mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the CUIC publisher.

Mixed mode authentication must be enabled on the CUIC publisher.

Suggested answer: B, E
asked 11/10/2024
Muddasir Solkar
39 questions

Question 19

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Which User objects in Enterprise Chat and Email are mapped in UCCE?

Agent, Supervisor

Agent, Supervisor

Agent

Agent

Supervisor, Administrator

Supervisor, Administrator

Agent, Supervisor, Administrator

Agent, Supervisor, Administrator

Suggested answer: D
asked 11/10/2024
ALEXANDRE NGUYEN
36 questions

Question 20

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What are three steps in a chat process flow? (Choose three.)

The agent selects chat in the gadget.

The agent selects chat in the gadget.

The application server checks Chat EP configuration.

The application server checks Chat EP configuration.

The application server displays the chat to the agent with a notification.

The application server displays the chat to the agent with a notification.

The customer initiates a chat and hits Chat Entry Point (EP).

The customer initiates a chat and hits Chat Entry Point (EP).

EAAS notifies EAMS of DO_THIS_WITH_TASK.

EAAS notifies EAMS of DO_THIS_WITH_TASK.

EAAS Instances sends NEW_TASK message to MR PIM.

EAAS Instances sends NEW_TASK message to MR PIM.

Suggested answer: A, B, D
asked 11/10/2024
stefano atzei
33 questions
Total 56 questions
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