Cisco 500-445 Practice Test - Questions Answers, Page 2
Question list
List of questions
Which mode must be used for Always On Availability Group clustering?
Mixed mode
Directory Connection
Windows Authentication
SQL Authentication
How do chat entry points behave?
Multiple help links on a website can point to the same entry point.
Each help link on a website can point to the same entry point.
Each help link on a website must point to a separate entry point.
Each help link on a website can point to multiple entry points.
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
customer voice portal
social miner
ICM router, logger, admin workstation
call manager
CTI server
Which feature is unable to be deleted or made inactive?
Enterprise Chat and Email
Unified CCE
Exception Queue
Supervisory Queues
What are the workflow types in ECE?
Alarm, Inbound, Exception, Default
Inbound, Outbound, Alarm
Default, Inbound, Outbound
Alarm, Outbound, Inbound, Exception
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
Adjust the start time and end time for all shifts.
Delete the existing shift label before creating a new one for daylight saving time.
Change the timezone at the user group level.
Change the timezone at the system partition level.
Change the timezone at the department level.
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connectionswith cloud connect services?
Application server, 8445
Web server, 8443
Services server, 15097
Database server, 1433
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)
Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
Single-mode authentication must be enabled on the ECE Reporting server.
Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
Mixed mode authentication must be enabled on the ECE Reporting server.
Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
Mixed mode authentication must be enabled on the CUIC publisher.
Which User objects in Enterprise Chat and Email are mapped in UCCE?
Agent, Supervisor
Agent
Supervisor, Administrator
Agent, Supervisor, Administrator
What are three steps in a chat process flow? (Choose three.)
The agent selects chat in the gadget.
The application server checks Chat EP configuration.
The application server displays the chat to the agent with a notification.
The customer initiates a chat and hits Chat Entry Point (EP).
EAAS notifies EAMS of DO_THIS_WITH_TASK.
EAAS Instances sends NEW_TASK message to MR PIM.
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