Cisco 500-445 Practice Test - Questions Answers, Page 4
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Which activities can agents pick and pull?
Agents can pick chats from other agents that belong to the same set of skill groups.
Agents can pick chat from other agents that belong to the different skill groups.
Agents can pick emails from other agents that belong to the same set of skill groups.
Agents can pick emails from other agents that belong to the different skill groups.
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
Business hours
Administrative script
Business calendars
Time of day
Which TCP ports need to be opened in the firewall between the Web Server and Application server?
993
2434
9001
15097
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.
SS0 allows administrators to check the status of agent and supervisor performance.
SS0 is not enabled by default; configuration is necessary.
SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.
Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
What is the messaging server component for 400 agent deployments?
collocated with other components and with services server
always installed on a dedicated VM
collocated only with services server
collocated with other components
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?
20 KB
30 KB
40 KB
50 KB
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)
A smart card is required for interactive logon.
Do not require Kerberos pre-authentication.
Use DES encryption types for this account.
Password is not expired.
The account is sensitive and cannot be delegated.
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?
EECE
UCCE
Partition
Service
Which group must an email match to be transferred to any queue?
Application path
Business hour
Media class
Application instance
What is the default value for the email media class set by the installer?
Email_media_class
Email_ ECE
ECE_Email
Cisco_email
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