ExamGecko
Home / Cisco / 500-445 / List of questions
Ask Question

Cisco 500-445 Practice Test - Questions Answers, Page 4

List of questions

Question 31

Report
Export
Collapse

Which activities can agents pick and pull?

Agents can pick chats from other agents that belong to the same set of skill groups.

Agents can pick chats from other agents that belong to the same set of skill groups.

Agents can pick chat from other agents that belong to the different skill groups.

Agents can pick chat from other agents that belong to the different skill groups.

Agents can pick emails from other agents that belong to the same set of skill groups.

Agents can pick emails from other agents that belong to the same set of skill groups.

Agents can pick emails from other agents that belong to the different skill groups.

Agents can pick emails from other agents that belong to the different skill groups.

Suggested answer: D
asked 11/10/2024
AshokBabu Kumili
43 questions

Question 32

Report
Export
Collapse

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

Business hours

Business hours

Administrative script

Administrative script

Business calendars

Business calendars

Time of day

Time of day

Suggested answer: C
asked 11/10/2024
Martin White
35 questions

Question 33

Report
Export
Collapse

Which TCP ports need to be opened in the firewall between the Web Server and Application server?

993

993

2434

2434

9001

9001

15097

15097

Suggested answer: A
asked 11/10/2024
Tyler Smith
42 questions

Question 34

Report
Export
Collapse

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

SS0 allows administrators to check the status of agent and supervisor performance.

SS0 allows administrators to check the status of agent and supervisor performance.

SS0 is not enabled by default; configuration is necessary.

SS0 is not enabled by default; configuration is necessary.

SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

Suggested answer: A, D
asked 11/10/2024
Alex Pilallis
43 questions

Question 35

Report
Export
Collapse

What is the messaging server component for 400 agent deployments?

collocated with other components and with services server

collocated with other components and with services server

always installed on a dedicated VM

always installed on a dedicated VM

collocated only with services server

collocated only with services server

collocated with other components

collocated with other components

Suggested answer: D
asked 11/10/2024
Arkadius Thoma
46 questions

Question 36

Report
Export
Collapse

What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

20 KB

20 KB

30 KB

30 KB

40 KB

40 KB

50 KB

50 KB

Suggested answer: D
asked 11/10/2024
Alex Amponsah
40 questions

Question 37

Report
Export
Collapse

Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

A smart card is required for interactive logon.

A smart card is required for interactive logon.

Do not require Kerberos pre-authentication.

Do not require Kerberos pre-authentication.

Use DES encryption types for this account.

Use DES encryption types for this account.

Password is not expired.

Password is not expired.

The account is sensitive and cannot be delegated.

The account is sensitive and cannot be delegated.

Suggested answer: A, D
asked 11/10/2024
Manoj Balan
44 questions

Question 38

Report
Export
Collapse

Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

EECE

EECE

UCCE

UCCE

Partition

Partition

Service

Service

Suggested answer: D
asked 11/10/2024
Randy Kana
33 questions

Question 39

Report
Export
Collapse

Which group must an email match to be transferred to any queue?

Application path

Application path

Business hour

Business hour

Media class

Media class

Application instance

Application instance

Suggested answer: A
asked 11/10/2024
Harshvir Bhati
38 questions

Question 40

Report
Export
Collapse

What is the default value for the email media class set by the installer?

Email_media_class

Email_media_class

Email_ ECE

Email_ ECE

ECE_Email

ECE_Email

Cisco_email

Cisco_email

Suggested answer: A
asked 11/10/2024
Khoi Le
39 questions
Total 56 questions
Go to page: of 6