Cisco 500-445 Practice Test - Questions Answers, Page 5
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What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?
800
1000
2000
2500
What are three report categories and templates included for ECE reporting? (Choose three.)
Supervisor Status
Contact Center Trend
Email Survey
Service Level Agreement
Service Level Performance
Contact Center CCAI
Agent performance
What is the character limit for passwords when installing Enterprise Chat and Email applications?
24
29
30
32
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)
CCE scripting for chat and email needs to be configured before configuring ECE SSO.
SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
SS0 is enabled by default; no configuration is necessary.
The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
ECE should be integrated with PCCE and the SPOG.
$S0 for CCE needs to be configured before agent SSO for ECE will work.
What connects to the Media routing peripheral gateway of ICM to the ECE server?
web server
services server
application server
message server
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?
Dynamic Expanded Call Context Variable
Call variable on email/chat gadget
Dynamic Expected Wait Time Variable
Dynamic Run Application Script Request
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
Know the ECE version and Engineer Specials installed.
Collect all ECE services logs.
Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
Restart the ECE servers.
Upgrade to the latest Engineer Special.
Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
Understand the customer’s intent for the flow of emails and chats.
What are three reasons aliases cannot be deleted? (Choose three.)
It ts used in an inbound workflow.
It is configured as the default alias.
lt is associated with the users.
It is associated with a retriever instance.
it is associated with a queue.
it is associated with the mail server.
What must be registered to receive chat messages while registering the application for chat API integration?
Webhooks callback URL
Integrator
Conversation ID
Bearer token
What are three steps in an email process flow? (Choose three.)
EAAS Instances sends NEW_TASK message to MR PIM.
MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
Rules Process executes the start and scheduled workflows.
Email is pulled in by listener instance and written to the database.
Email is pulled in by retriever instance and written to the database.
EAAS notifies EAMS of DO_THIS_WITH_TASK.
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