VMware 5V0-62.22 Practice Test - Questions Answers, Page 3

The service that can help meet this goal is the Self-Service Portal.The Self-Service Portal is a web-based application that allows users to perform various actions on their enrolled devices, such as lock, unlock, wipe, or unenroll1.Users can also reset their device passcode through the Self-Service Portal, which can reduce the number of help desk tickets and improve user satisfaction2.

The step that would assist in troubleshooting this problem is using network traffic tools to capture Android traffic.Network traffic tools, such as Wireshark or Fiddler, can capture and analyze the network packets sent and received by the Android devices3. This can help identify any errors, delays, or anomalies in the communication between the devices and the console. Network traffic tools can also show the HTTP headers and body of the requests and responses, which can provide more information about the device status and configuration.

The most likely cause of this issue is that the Intelligent Hub Catalog (iOS) setting was not enabled.This setting allows iOS devices to access SaaS applications from the Intelligent Hub app3. If this setting is disabled, iOS devices will not be able to see or launch SaaS applications from the Intelligent Hub Catalog. The administrator should enable this setting in the Workspace ONE UEM console.

The troubleshooting step that should be taken next to find the root cause, while not causing any data loss to the end user's device, is to gather device side logging. Device side logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes. Device side logging can be enabled from the Workspace ONE UEM console or from the device itself. Device side logging does not affect the user's data or settings on the device.

The root cause of this problem is that this organization group is not a Customer type OG.The Hub Services settings page is only available for Customer type OGs, which are the top-level OGs in the hierarchy1.The Hub Services settings page allows the administrator to configure various features and services for the Intelligent Hub app, such as notifications, people, home, and catalog1. The administrator should navigate to the Customer type OG to access the Hub Services settings page.

The most likely cause of this issue is that the users that failed to synchronize have two or more globally unique identifiers.The globally unique identifier (GUID) is a unique value that identifies each user account in Active Directory2.If a user account has more than one GUID, it will cause a conflict when synchronizing with Workspace ONE UEM and prevent the user from enrolling their devices3. The administrator should check and resolve any duplicate GUIDs in Active Directory.

The service that the organization administrator has direct control over to enable verbose logging to troubleshoot this issue is ACC (AirWatch Cloud Connector) service. ACC is a service that integrates Workspace ONE UEM with internal enterprise systems, such as Active Directory or Certificate Authority. ACC enables Workspace ONE UEM to use internal resources without exposing them to the Internet. If some users are unable to enroll their devices using their Active Directory accounts, it could indicate that there is a problem with ACC configuration, connectivity, or synchronization. Enabling verbose logging for ACC can help identify and troubleshoot the root cause of the issue.

The reasons that the newly-hired admin is having this difficulty are that they have the correct roles assigned but have not selected the applicable role in the console access dropdown to view this configuration, and that they have the incorrect roles assigned or were not yet provided the correct roles to view this configuration. The console access dropdown allows the administrator to switch between different roles that they have been assigned in different OGs. If the administrator does not select the correct role for the Scheduler settings, they will not be able to see or access them. Moreover, if the administrator has not been assigned the correct role for the Scheduler settings, they will not be able to see or access them regardless of the console access dropdown selection. The administrator should check and select the appropriate role in the console access dropdown, and also verify and assign themselves the correct role for the Scheduler settings.

The most likely cause of this issue is that the VMware Workspace ONE administrator set ''RAM Required'' for the application in the ''Details'' tab options. The ''RAM Required'' option specifies the minimum amount of RAM needed for the application to run on Windows devices. If some devices do not meet this requirement, they will not be able to complete the installation of the application. The administrator should check and adjust the ''RAM Required'' option for the application according to the device capabilities.