Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

Inbound Mail Application Server

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

Contact Center Manager Server (CCMS)

Which component is used to add servers in Contact Center ManagerAdministration (CCMA)?

Access and Partition Management

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.

Open a web browser and browse to http://<servername>/CCTConsole, where <servername> is the name of the CCMS server.

On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

Which statement about the web-based Contact Center Multimedia (CCMM) MultimediaAdministration client is true?

It is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.

It helps with implementing CTI for installed and browser-based client integrations.

It provides administrative and management capabilities for CCMM resources.

It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

In a Web Chat, for which purpose are Web on Hold and Web on HoldURLs created?

Treatments given to the customer while waiting for the agent to join the chat session

Treatments given to the customer while waiting for the agent to end the chat session

Treatments given to the customer while waiting for the agent to join the chat session

Treatments given to the customer while waiting for the agent to reply in an existing chat sessionD. Treatments given to the agent while waiting for the customer to join the chat session

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

Access and Partition Management

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

To record the dialing of an outbound call

To record the state of an outbound call

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Contact Center Database Maintenance Utility

System Control and Monitor Utility

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

The campaign will receive calls but no agent is assigned.

The campaign stops functioning.

The campaign will not be created.

The campaign will not receive data.

The campaign will receive calls but no agent is assigned.

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

the Outbound Campaign Management Tool

Which tool displays the status counts for each multimedia contact type?

Contact Center Database Dashboard

Contact Center Database Maintenance

Avaya 6211 Practice Test 2 - Free Online Exam Prep & Questions

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

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Avaya 6211 Practice Test 2

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