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Avaya 6211 Practice Test - Questions Answers, Page 6

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Question 51

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After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

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Question 52

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When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?

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Question 53

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In a Web Chat, for which purpose are Web on Hold and Web on Hold

URLs created?

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Question 54

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You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

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Question 55

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Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

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Question 56

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Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

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Question 57

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Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

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Question 58

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A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

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Question 59

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A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

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Question 60

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Which tool displays the status counts for each multimedia contact type?

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Related questions

When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center: Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message. What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
Which tool displays the status counts for each multimedia contact type?
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?