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Avaya 6211 Practice Test - Questions Answers, Page 6

Question list

List of questions

Question 51

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After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report ty

Question 52

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When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?

Question 53

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In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Question 54

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You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

Question 55

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Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option a

Question 56

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Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

Question 57

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Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Question 58

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A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

Question 59

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A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,

Question 60

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Which tool displays the status counts for each multimedia contact type?

Related questions

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

Question 51

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

Configuration Reports

Call-by-Call Reports

Multimedia Reports

Agent Performance Reports

Outbound Reports

Contact Summary Reports

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Question 52

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?

????

CCMS

ADMIN

Offline

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Question 53

In a Web Chat, for which purpose are Web on Hold and Web on Hold

URLs created?

Treatments given to the customer while waiting for the agent to end the chat session

Treatments given to the customer while waiting for the agent to join the chat session

Treatments given to the customer while waiting for the agent to reply in an existing chat sessionD. Treatments given to the agent while waiting for the customer to join the chat session

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Question 54

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

Database Maintenance utility

RefClient

High Availability

Data export utility

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Question 55

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

Configuration

Access and Partition Management

Contact Center Management

Multimedia

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Question 56

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

To record the dialing of an outbound call

To record the state of an outbound call

To answer an outbound call

To end the outbound call

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Question 57

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Contact Center Database Maintenance Utility

Control Utility

CCMM Data Management

System Control and Monitor Utility

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Question 58

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

The campaign stops functioning.

The campaign will not be created.

The campaign will not receive data.

The campaign will receive calls but no agent is assigned.

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Question 59

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

the Outbound Campaign Management Tool

the CCMA

the Multimedia Contact Manager

the E-mail Manager

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