Cisco 820-605 Practice Test - Questions Answers, Page 5
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In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
Onboard
Use
Adopt
Implement
What is the customer success objective of a Quarterly Success Review?
Evaluate renewal contract.
Introduce new products and services.
Align work effort to outcomes.
Create a success plan.
Which task drives advocacy with customer stakeholders?
creating a stakeholder map
creating a Customer Success Plan
creating technical documentation
creating a success story
What is a Quarterly Success Review?
gap analysis that focuses on the state of the customer's current architecture
new success plan that focuses on the upcoming goals for the customer
conversation that outlines the key initiatives that are agreed upon in the success plan
technical analysis that outlines the implementation plan and adoption barriers
What is the best reason for documenting your customer's success?
To provide awareness of the value achieved by the customer's purchased solution
To establish KPI's that measure the success of your company's business
To document roles and responsibilities for your project management
To provide expansion opportunities for your sales team
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
capability gap
financial gap
consumption gap
organizational gap
Which method is directly associated with evaluating a customer outcome?
milestones
key performance indicators
metrics
benchmarks
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?
risk management
market growth
sustainability
cost efficiency
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)
risk management
credibility
business growth
cost efficiency
sustainability
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success? (Choose two.)
risk management
employee satisfaction
cost efficiency
credibility
sustainability
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