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SAP C_C4H51_2405 Practice Test - Questions Answers, Page 2
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Question 11
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.
Activate the scoping item Function Locations
Activate the scoping item 'Do you want to support email channels for corporate accounts?'
Maintain an email address
Activate the Messaging Service communication channel
Question 12
Where can you keep track of new and modified knowledge base articles?
Knowledge base fine-tuning activity
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Broadcast
Feed
Question 13
Which of the following is possible when creating tickets in the Agent Desktop?
You can create knowledge articles.
You can manually select the SLA.
You can select multiple registered products in a single ticket.
You can manually assign a maintenance plan.
Question 14
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.
Create a Web service with SAP Knowledge Central by NICE.
Create knowledge base articles in SAP Service Cloud.
Configure the relevant question in scoping.
Create a validation rule.
Question 15
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.
Add a reference to a service contract
Add a reference to an account
Use email as a response to a ticket
Add an account team member
Question 16
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
Unlock Premium Member
Question 17
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
Question 18
Which data is replicated from SAP Service Cloud to SAP Field Service Management?
Question 19
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.
Question 20
What do you have to consider when you are using the Data Workbench?
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Selling illegal goods, money scams etc.
Serious attack on a group.
Harassing an individual (including doxing)
Threatening or glorifying violence or serious harm, including self-harm
Nudity/Sexual content
Sexually explicit or suggestive imagery or writing involving minors
Sexually explicit or suggestive imagery or writing involving non-consenting adults or non-humans
Reusing content without attribution (link and blockquotes)
Not in English or has very bad formatting, grammar, and spelling
Author's credential is offensive, spam, or impersonation
Ex. Illegal content, incomplete question...
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