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SAP C_C4H51_2405 Practice Test - Questions Answers, Page 3

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List of questions

Question 21

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What must you consider when you want to upload master data to SAP Service Cloud using templates?

Note: There are 2 correct answers to this question.

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Question 22

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Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

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Question 23

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Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

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Question 24

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Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

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Question 25

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Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

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Question 26

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When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

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Question 27

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Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

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Question 28

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Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

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Question 29

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You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?

Note: There are 2 correct answers to this question.

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Question 30

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Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

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Total 80 questions
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