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SAP C_C4H51_2405 Practice Test - Questions Answers, Page 5

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What do you need to create accounts?

Note: There are 2 correct answers to this question.

A.

Access rights

A.

Access rights

Answers
B.

Assignment to an organizational unit

B.

Assignment to an organizational unit

Answers
C.

User ID

C.

User ID

Answers
D.

Business role

D.

Business role

Answers
Suggested answer: A, B

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

A.

Business roles

A.

Business roles

Answers
B.

Territories

B.

Territories

Answers
C.

Validation rules

C.

Validation rules

Answers
D.

Code list restrictions

D.

Code list restrictions

Answers
Suggested answer: A, B

Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.

A.

Page layout

A.

Page layout

Answers
B.

Code list restriction

B.

Code list restriction

Answers
C.

Validation rule

C.

Validation rule

Answers
D.

Delegation

D.

Delegation

Answers
Suggested answer: B, C

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

A.

Organization

A.

Organization

Answers
B.

Service level

B.

Service level

Answers
C.

Ticket type

C.

Ticket type

Answers
D.

Category

D.

Category

Answers
Suggested answer: B, C

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

A.

Maintain the ticket hierarchy.

A.

Maintain the ticket hierarchy.

Answers
B.

Run an action for grouping tickets.

B.

Run an action for grouping tickets.

Answers
C.

Use the Subticket tab to add a ticket.

C.

Use the Subticket tab to add a ticket.

Answers
D.

Define a multi-step approval process.

D.

Define a multi-step approval process.

Answers
E.

Create an activity plan for an object ticket.

E.

Create an activity plan for an object ticket.

Answers
Suggested answer: A, B, C

Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

A.

Account

A.

Account

Answers
B.

Products

B.

Products

Answers
C.

Categories

C.

Categories

Answers
D.

Installed base

D.

Installed base

Answers
Suggested answer: B, D

Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

A.

Maintenance plan

A.

Maintenance plan

Answers
B.

Ticket

B.

Ticket

Answers
C.

Warranty

C.

Warranty

Answers
D.

Contract

D.

Contract

Answers
Suggested answer: A, B

Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

A.

Product

A.

Product

Answers
B.

Text

B.

Text

Answers
C.

Registered product

C.

Registered product

Answers
D.

Maintenance plan

D.

Maintenance plan

Answers
E.

Warranty

E.

Warranty

Answers
Suggested answer: A, C, D

Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Data Workbench

A.

Data Workbench

Answers
B.

Workflow rules

B.

Workflow rules

Answers
C.

Mass Change Account Data

C.

Mass Change Account Data

Answers
D.

Manual migration

D.

Manual migration

Answers
Suggested answer: A, C

Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A.

Business role

A.

Business role

Answers
B.

Territories

B.

Territories

Answers
C.

Measurement and reading

C.

Measurement and reading

Answers
D.

Employee

D.

Employee

Answers
Suggested answer: A, B
Total 80 questions
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