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SAP C_C4H51_2405 Practice Test - Questions Answers, Page 6

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List of questions

Question 51

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In the ticket, no warranty is determined for a registered product. What might be the cause?

Note: There are 2 correct answers to this question.

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Question 52

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Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

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Question 53

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Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

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Question 54

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What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

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Question 55

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Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

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Question 56

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Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

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Question 57

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Which object can be used within ticket creation to automatically determine the registered product?

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Question 58

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Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

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Question 59

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Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.

Which feature of SAP Service Cloud would you use to perform this action?

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Question 60

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Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

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Total 80 questions
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