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SAP C_C4H51_2405 Practice Test - Questions Answers, Page 7

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List of questions

Question 61

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Which of the following elements can you configure for the object ticket using the fine-tuning function?

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Question 62

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You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2 correct answers to this question.

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Question 63

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Which of the following apply to time recording? Note: There are 3 correct answers to this question.

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Question 64

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What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

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Question 65

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Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

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Question 66

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You plan a product recall with the help of automatically generated tickets. Which tool do you use?

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Question 67

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Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

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Question 68

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Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

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Question 69

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You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

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Question 70

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Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

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