ServiceNow CIS-CSM Practice Test - Questions Answers
List of questions
Question 1
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What is the purpose of the Guided Decisions capability?
Question 2
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Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?
Question 3
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During which Now Create stage are workshops conducted?
Question 4
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Which application must be activated to enable customers to check in on-line for future appointments?
Question 5
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What are benefits of me Conversation History feature? (Choose two.)
Question 6
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From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case? (Choose three.)
Question 7
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What allows the implementation of phases and tasks to meet performance goals track progress and measure success?
Question 8
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Which of the following is correct regarding the social med a channel?
Question 9
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In ServiceNow's CSM Application, what is an interaction?
Question 10
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Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :
Question