ServiceNow CIS-CSM Practice Test - Questions Answers, Page 8
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A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?
Choose 2 answers
Which of the following best describes how the CSM application uses the Asset table?
What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?
The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?
How can multiple service catalogs be made available on the Customer Service Portal?
What is the purpose of the sidebar feature in CSM Configurable Workspace?
Which of the following are channels? (Choose two.)
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
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