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ServiceNow CIS-EM Practice Test - Questions Answers

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You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server. What is the most likely cause of the issue?
If events are not matching to alerts as you would like, what field should be changed?
By default, the Alert Console displays what type of alerts?
What Event Management module allows for configuration of automatic task creation?
What is the minimum role needed to view alerts?
If the Message Key is not populated, the default value is created from which fields?
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?
What attribute is used to consolidate events into a single alert?
Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console? A) B) C) Both anomaly A and anomaly B D) Neither anomaly A or anomaly B

Question 1

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When creating an alert management rule, where would you specify a workflow to resolve a given condition?

A.
From the Remediation tab
A.
From the Remediation tab
Answers
B.
From the Actions tab
B.
From the Actions tab
Answers
C.
From the Launcher tab
C.
From the Launcher tab
Answers
D.
In the Related Links section
D.
In the Related Links section
Answers
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/task/create-alert-management-rule.html

Explanation:

Question 2

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What type of system can a MID Server can be installed on?

A.
OpenVMS System
A.
OpenVMS System
Answers
B.
Microsoft Windows Server
B.
Microsoft Windows Server
Answers
C.
Linux System
C.
Linux System
Answers
D.
Microsoft Windows Desktop
D.
Microsoft Windows Desktop
Answers
E.
Any system inside the customer firewall
E.
Any system inside the customer firewall
Answers
F.
Mac OS X System
F.
Mac OS X System
Answers
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/midserver/reference/r_MIDServerSystemRequirements.html

Explanation:

Question 3

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What would be the primary use case for creating Javascripts in Event Management?

A.
To create a customized pull connector to retrieve events on behalf of an event source
A.
To create a customized pull connector to retrieve events on behalf of an event source
Answers
B.
To automatically populate the Configuration Management Database (CMDB)
B.
To automatically populate the Configuration Management Database (CMDB)
Answers
C.
To parse a nodename out of your raw event data in an event rule
C.
To parse a nodename out of your raw event data in an event rule
Answers
D.
To run as part of a remediation workflow for IT alerts that fail to execute
D.
To run as part of a remediation workflow for IT alerts that fail to execute
Answers
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/task/t_EMCreateCustomConnectorDefinition.html

Explanation:

Question 4

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What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?

A.
Metric Registration
A.
Metric Registration
Answers
B.
Metric Config Rules
B.
Metric Config Rules
Answers
C.
Metric Type Actions
C.
Metric Type Actions
Answers
D.
Metric to CI
D.
Metric to CI
Answers
Suggested answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/concept/operational-intelligence-overview.html

Explanation:

Question 5

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The value of the Alert Priority score is a composite of what?

A.
The value of the alert’s category and its relative weight
A.
The value of the alert’s category and its relative weight
Answers
B.
The value of the alert’s category and its Priority Group
B.
The value of the alert’s category and its Priority Group
Answers
C.
The value of the alert’s Severity and its Priority Group
C.
The value of the alert’s Severity and its Priority Group
Answers
D.
The value of the alert’s Severity and its relative weight
D.
The value of the alert’s Severity and its relative weight
Answers
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/concept/alert-priority.html

Explanation:

Question 6

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Which attribute is responsible for de-duplication?

A.
Metric_name
A.
Metric_name
Answers
B.
Message_key
B.
Message_key
Answers
C.
Short_description
C.
Short_description
Answers
D.
Additional_info
D.
Additional_info
Answers
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/reference/r_EMBestPractice.html

Explanation:

Question 7

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How would you interpret the following data in the Operational Intelligence Insights Explorer?

A.
win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
A.
win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
Answers
B.
win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies
B.
win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies
Answers
C.
win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
C.
win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
Answers
D.
win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies
D.
win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies
Answers
Suggested answer: D

Question 8

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What is the default collection/polling interval applied to all event connectors?

A.
Every 120 seconds
A.
Every 120 seconds
Answers
B.
Every 5 seconds
B.
Every 5 seconds
Answers
C.
Every 40 seconds
C.
Every 40 seconds
Answers
D.
Every 60 seconds
D.
Every 60 seconds
Answers
E.
Every 10 seconds
E.
Every 10 seconds
Answers
Suggested answer: E

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-servicenowplatform/page/use/collaboration/task/ t_ConfigureThePollingInterval.html

Explanation:

Question 9

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Where can you look to determine what event rule created an alert? (Choose two.)

A.
Alert Activity
A.
Alert Activity
Answers
B.
Event Additional Information
B.
Event Additional Information
Answers
C.
Event Processing Notes
C.
Event Processing Notes
Answers
D.
Alert Message Key
D.
Alert Message Key
Answers
E.
Alert Source
E.
Alert Source
Answers
Suggested answer: A, E

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/task/t_EMViewRuleApply.html

Explanation:

Question 10

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What feature would you use to trigger a workflow or automatically generate tasks via templates?

A.
Event rules
A.
Event rules
Answers
B.
Task rules
B.
Task rules
Answers
C.
Alert management rules
C.
Alert management rules
Answers
D.
Alert correlation rules
D.
Alert correlation rules
Answers
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event- management/task/create-task-template-from-existing-alert.html

Explanation:

Total 92 questions
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