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ServiceNow CIS-EM Practice Test - Questions Answers, Page 2

List of questions

Question 11

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What are the valid states an alert can be in during its lifecycle?

Open, Reopen, Flapping, Closed
Open, Reopen, Flapping, Closed
New, Updating, Waiting, Complete
New, Updating, Waiting, Complete
Open, Updating, Swinging, Closed
Open, Updating, Swinging, Closed
Open, Warning, Flapping, Clear
Open, Warning, Flapping, Clear
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/task/t_EMSetTheAlertActiveInterval.html

Explanation:

asked 23/09/2024
Oky ramadhani
42 questions

Question 12

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What Event Management module allows for configuration of automatic task creation?

Alert management rules
Alert management rules
Task rules
Task rules
Event rules
Event rules
Alert correlation rules
Alert correlation rules
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/newyork-it-operationsmanagement/page/product/event- management/task/create-alert-management-rule.html

Explanation:

asked 23/09/2024
Venish Arumugam
35 questions

Question 13

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You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.

What is the most likely cause of the issue?

The MID Web Server needs to be Restarted
The MID Web Server needs to be Restarted
The MID Web Server needs to be Started
The MID Web Server needs to be Started
An invalid secret key is being passed in the header information of the URL for the REST request
An invalid secret key is being passed in the header information of the URL for the REST request
An invalid password is set in the MID Web Server Context
An invalid password is set in the MID Web Server Context
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/task/configure-midwebserver-extension-metricdata.html

Explanation:

asked 23/09/2024
Alessandro Cristofori
39 questions

Question 14

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In the event table, which field maps the external attributes from the target system?

Resource
Resource
Description
Description
Source
Source
Additional Information
Additional Information
Suggested answer: C
asked 23/09/2024
Nardos Tadele
30 questions

Question 15

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By default, the Alert Console displays what type of alerts?

All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
Suggested answer: E

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/concept/alert-priority.html

Explanation:

asked 23/09/2024
Bartłomiej Praniuk
24 questions

Question 16

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Which are recommended best practices for Event Management? (Choose three.)

Filter out events on ServiceNow Instance for easier consolidation and aggregation.
Filter out events on ServiceNow Instance for easier consolidation and aggregation.
Promote all events to alerts during initial implementation until you fully understand which should be ignored.
Promote all events to alerts during initial implementation until you fully understand which should be ignored.
Filter out events at source rather than in the ServiceNow instance.
Filter out events at source rather than in the ServiceNow instance.
Base-line “normal-state” events to filter out background noise.
Base-line “normal-state” events to filter out background noise.
Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.
Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.
Suggested answer: B, C, E
asked 23/09/2024
Aleksandar Jovasevic
45 questions

Question 17

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For an incoming event with a matching message key, what allows an existing alert to be automatically closed?

In the event rule, set the Severity to 0
In the event rule, set the Severity to 0
In the alert rule, set the Severity to 0
In the alert rule, set the Severity to 0
In the alert rule, set the Severity to -1
In the alert rule, set the Severity to -1
In the event rule, set the Severity to -1
In the event rule, set the Severity to -1
Suggested answer: D

Explanation:

Explanation:

asked 23/09/2024
Aubrey Oliver Jr
36 questions

Question 18

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A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

The support agent does not have the evt_mgmt_user role.
The support agent does not have the evt_mgmt_user role.
The support agent only has the evt_mgmt_admin role.
The support agent only has the evt_mgmt_admin role.
The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.
The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operationsmanagement/page/product/event- management/task/t_EMResolveCloseIncidentAlert.html

Explanation:

asked 23/09/2024
Ryan John Ricafranca
46 questions

Question 19

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What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
A CI is any component within your infrastructure that needs to be managed in order to deliver Services.
A CI is any component within your infrastructure that needs to be managed in order to deliver Services.
Suggested answer: B, D

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-servicenowplatform/page/product/configuration- management/concept/c_CIRelationships.html

Explanation:

asked 23/09/2024
Sathiyaraj Arulprakasam
47 questions

Question 20

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What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

CI Remediations
CI Remediations
CI Relation Types
CI Relation Types
CI Identifiers
CI Identifiers
Process to CI Type Mapping
Process to CI Type Mapping
CI Class Manager
CI Class Manager
Suggested answer: E

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-servicenowplatform/page/product/configuration- management/concept/c_CMDBClassifications.html

Explanation:

asked 23/09/2024
Arvee Natividad
38 questions
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