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ServiceNow CIS-EM Practice Test - Questions Answers, Page 5

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Question 41

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Which is not a valid method for accessing alert intelligence?

In the right-click menu of an alert list, select Open in Workspace
In the right-click menu of an alert list, select Open in Workspace
By appending/workspace to your instance URL
By appending/workspace to your instance URL
The application navigator Alerts Console menu item
The application navigator Alerts Console menu item
The application navigator Alert Intelligence menu item
The application navigator Alert Intelligence menu item
Within an open alert record, click the Open in Workspace button
Within an open alert record, click the Open in Workspace button
Select the Lists tab in operator workspace
Select the Lists tab in operator workspace
Suggested answer: C
asked 23/09/2024
Diogo Vitor
38 questions

Question 42

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To determine the top incidents for the CI associated with an alert, where is the best place to look?

Alert Insights
Alert Insights
Incident List View
Incident List View
CMDB Health Dashboard
CMDB Health Dashboard
Event Management Overview page
Event Management Overview page
Suggested answer: A
asked 23/09/2024
Lucie Loisel
39 questions

Question 43

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Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?

Icinga
Icinga
Sensu
Sensu
SolarWinds
SolarWinds
Nagios
Nagios
Zabbix
Zabbix
Suggested answer: B
asked 23/09/2024
Stan Nichols
32 questions

Question 44

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Based on the information shown, which of the following three alerts should be processed first?

The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)
The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)
Business services – (3.0, 1000000)
Business services – (3.0, 1000000)
Severity – (1.0, 100000)
Severity – (1.0, 100000)
CI type – (60.0, 100) 4. Role – (2.0, 10)
CI type – (60.0, 100) 4. Role – (2.0, 10)
Secondary – (0)
Secondary – (0)
State – (1.0, 0.001)
State – (1.0, 0.001)
The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)
The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)
Business services – (4.0, 1000000.0)
Business services – (4.0, 1000000.0)
Severity – (4.0, 100000.0)
Severity – (4.0, 100000.0)
CI type – (60.0, 100.0)
CI type – (60.0, 100.0)
Role – (2.0, 10.0)
Role – (2.0, 10.0)
Secondary – (0)
Secondary – (0)
State – (1.0, 0.001)
State – (1.0, 0.001)
The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)
The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)
Business services – (3.0, 1000000.0)
Business services – (3.0, 1000000.0)
Severity – (3.0, 100000.0)
Severity – (3.0, 100000.0)
CI type – (60.0, 100.0)
CI type – (60.0, 100.0)
Role – (2.0, 10.0)
Role – (2.0, 10.0)
Secondary – (0)
Secondary – (0)
State – (1.0, 0.001)
State – (1.0, 0.001)
They should be processed in the order in which they were received.
They should be processed in the order in which they were received.
Suggested answer: B
asked 23/09/2024
David Looby
37 questions

Question 45

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Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

Every event should generate an alert so you have the opportunity to resolve them all.
Every event should generate an alert so you have the opportunity to resolve them all.
Only events that necessitate action should generate an alert.
Only events that necessitate action should generate an alert.
Only the most critical events on every CI in the CMDB should generate an alert.
Only the most critical events on every CI in the CMDB should generate an alert.
Every event on every critical CI in the CMDB should generate an alert.
Every event on every critical CI in the CMDB should generate an alert.
Suggested answer: B
asked 23/09/2024
Hakan Köroğlu
34 questions

Question 46

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What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?

ServiceNow is installed within your datacenter providing you complete control
ServiceNow is installed within your datacenter providing you complete control
All applications are built on the Oracle database standard, providing uniformity across products
All applications are built on the Oracle database standard, providing uniformity across products
All applications that are built by ServiceNow utilize the same data model and code base
All applications that are built by ServiceNow utilize the same data model and code base
ServiceNow runs on supported Windows servers and is managed through Windows Update
ServiceNow runs on supported Windows servers and is managed through Windows Update
A single table houses all data elements within ServiceNow
A single table houses all data elements within ServiceNow
ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record
ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record
Suggested answer: B
asked 23/09/2024
Andrew Staton
42 questions

Question 47

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You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed.

What are best options to try to resolve this issue? (Choose two.)

Ensure all Event Management – process events jobs are set to a Ready state
Ensure all Event Management – process events jobs are set to a Ready state
Verify that the Bucket field in the event table is set to zero (0)
Verify that the Bucket field in the event table is set to zero (0)
Add additional event processor jobs
Add additional event processor jobs
Ensure multi-node event processing is disabled
Ensure multi-node event processing is disabled
Suggested answer: A, C
asked 23/09/2024
Miguel Pinar Guruceta
43 questions

Question 48

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What event value will auto close an alert?

Severity of -1/OK
Severity of -1/OK
Type of Clear
Type of Clear
Resolution State of Closing
Resolution State of Closing
Resolution State of Clear
Resolution State of Clear
Severity of 0/Clear
Severity of 0/Clear
Suggested answer: C
asked 23/09/2024
Matthew Wunder
42 questions

Question 49

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Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?

ServiceNow CIS-EM image Question 49 71117 09232024003726000000

Critical
Critical
Error
Error
Major
Major
Minor
Minor
Warning
Warning
Clear
Clear
Suggested answer: F
asked 23/09/2024
Harri Jaakkonen
46 questions

Question 50

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What does Operational Intelligence proactively identify before they cause service outages?

Missing CMDB data
Missing CMDB data
Defects
Defects
Alert correlations
Alert correlations
Orphaned CIs
Orphaned CIs
Anomalies
Anomalies
Suggested answer: E
asked 23/09/2024
Ron Yan Paglinawan
36 questions
Total 92 questions
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