Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Integrates with business services via the Service Catalog from request through to disposal

Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)

Provides input into, aligns with, and follows corporate governance

Integrates with business services via the Service Catalog from request through to disposal

Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)

Provides input into, aligns with, and follows corporate governance

Improves application privacy and security adherence

Leverages Service Mapping to predict service impact

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

A user may have multiple roles, but a single persona

Roles control access to features in the product

Personas represent types of users of the product

A user may have multiple roles and personas

A user may have multiple roles, but a single persona

Roles control access to features in the product

Personas represent types of users of the product

Personas control access to features in the product

Roles represent types of users of the product

A user may have multiple roles and personas

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

Create and delete asset records

A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

Manage its procurement, maintenance, or retirement

Track its monetary value or costs

Manage its associated license, warranty, or lease contracts

Manage its procurement, maintenance, or retirement

Track its operational information

Track its monetary value or costs

Manage its associated license, warranty, or lease contracts

Know its relationships to other assets in the CMDB

What is the default display name for an asset?

An automatically generated combination of serial number and model

An automatically generated combination of serial number and model category

An automatically generated combination of asset tag and model

An automatically generated combination of serial number and model

An automatically generated combination of asset tag and model category

What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates

Unrecognized data doesn't get sent to the ServiceNow Content Service

Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted

Customer doesn't receive Content Library updates

Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates

Unrecognized data doesn't get sent to the ServiceNow Content Service

Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted

Customer doesn't receive Content Library updates

Any normalization that has occurred on a model can be reverted by using this feature.

Normalizations cannot be reverted

Rollback Normalization Business Rule

Undo Normalization Scheduled Job

To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

Name, Manufacturer, Model number

Name, Asset tracking unit, Model number

Name, Manufacturer, Model number

Asset tracking unit, Manufacturer, Model category

Asset tracking unit, Manufacturer, Model number

Name, Device type, Model category

During hardware model normalization, a hardware asset is set to a normalization status of, 'Partially Normalized'. What is the most likely cause?

The model product is missing from the hardware model record.

The model name is missing from the hardware model record.

The model number is missing from the hardware model record.

The model product is missing from the hardware model record.

The model manufacturer is missing from the hardware model record.

Once the content update adds hardware lifecycle data to your instance, can it be deleted?

No, it cannot unless the lifecycle stage is EOL

Yes, it can be deleted or deactivated

When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

No configuration is required: asset tasks automatically activate behind the scenes

Activate HAM, then run scheduled job 'Asset - Create FSM asset tasks' to insert the asset tasks

Activate HAM and then re-run the scheduled FSM jobs

Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().

The software allocations remain with the hardware asset and need to be reclaimed manually.

The software allocations are automatically returned back into inventory.

The software allocations are removed from the asset, but not returned to inventory.

The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().

The behavior is controlled by the configurable system property glide.ham.retire_sw().

Which mobile app allows the user to conduct an inventory audit?

Mobile Hardware Asset Management

ServiceNow Inventory mobile app

When running an asset audit, you receive the result of 10 'Scanned and expected' assets. What does this mean?

You expected 10 assets in your inventory and scanned these 10 assets during your audit.

You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.

You expected 10 assets in your inventory and scanned these 10 assets during your audit.

You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.

You scanned 10 assets in your inventory, but none of them were on your expected inventory list.

During an audit, when is the Expected Assets list populated in the asset audit form?

When the nightly scheduled job runs

Pre-populated by the asset manager before audit

When the asset manager Submits the results

When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?*Assigned to*Model*Model category*State*Stockroom*Substate

The data is automatically merged to create a blended quantity and cost

The stock manager must create a separate model record if the cost per item is more/less

The data is automatically merged to create a blended quantity and cost

The data is automatically created in a new record if the cost per item is more/less

The stock manager must merge the consumable records to create a blended quantity and cost

ServiceNow CIS-HAM Practice Test 1 - Free Online Exam Questions 1-40

Comment (0)

ServiceNow CIS-HAM Practice Test 1

Question

ServiceNow CIS-HAM Practice Tests

Practice Tests