ServiceNow CIS-HAM Practice Test - Questions Answers, Page 4

https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/hardware-asset-management/reference/audit-results.html

Stock rules are a feature of ServiceNow Hardware Asset Management that allow you to automate the replenishment of stock levels in your stockrooms1.

Stock rules define the minimum and maximum quantities of a specific model that you want to keep in a stockroom, as well as the reorder point and quantity1.

When the stock level of a model falls below the reorder point, a stock order is automatically generated to replenish the stockroom to the maximum quantity1.

You can create and manage stock rules by navigating toHardware Asset Management > Model Management > Stock Rules1.Reference:

1: Stock rules - ServiceNow Docs.

Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform1.

Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management2.

The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate1.

In Stock means the asset is available in a stockroom and ready for deployment1.

Consumed means the asset is used up or depleted, such as a toner cartridge or a battery1.

Retired means the asset is no longer in use and has been disposed of or recycled1.Reference:

Baseline asset states

Hardware Asset Management overview

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/incident-management/task/track-ci.html

The ServiceNow Agent mobile app allows the user to conduct asset audits by scanning asset barcodes or QR codes1.

The user can perform audits offline when they are in areas without connectivity1.

The app automatically compares the scanned assets against the expected assets based on the inventory records to identify discrepancies1.

The user can also view the audit results and generate reports from the app2.Reference:

Audit your inventory - Product Documentation: San Diego - ServiceNow

Hardware Asset Inventory Management - ServiceNow

Hardware Asset Management - ServiceNow

According to theHardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization.

The asset audit results show the status of each scanned asset, such as ''Scanned and expected'', ''Scanned and not expected'', ''Expected and not scanned'', or ''Not expected and not scanned''.

The status of ''Scanned and expected'' means that the asset was both expected to be in the inventory and scanned during the audit, indicating a match between the physical and the logical inventory.

Therefore, if you receive the result of 10 ''Scanned and expected'' assets, it means that you expected 10 assets in your inventory and scanned these 10 assets during your audit, as stated in option B.Reference:

Hardware Asset Management documentation

What is Hardware Asset Management?

The Expected Assets list is populated when the asset manager starts the audit by clicking theScanbutton on the asset audit form1.

This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1.

The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets1.

The asset manager can also manually add or remove assets from the expected assets list if needed1.Reference:

1: Hardware Asset Inventory Audit

According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:

Disposed: The asset has been discarded or recycled.

Donated: The asset has been given away to a charity or a non-profit organization.

Sold: The asset has been sold to a third party.

The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use.Reference:

ServiceNow Hardware Asset Management: Asset and CI management

ServiceNow Hardware Asset Management: Setting asset states and substates

Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1

When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2

If the received consumables match another record in the stockroom based on the following fields: Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3

This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3

This feature helps to reduce duplicate records and simplify inventory management of consumables3