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ServiceNow CIS-HAM Practice Test - Questions Answers, Page 4

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Question 31

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With regard to Contract Management notifications, what is the most important contract dale to be aware of?

Extend date
Extend date
Renew date
Renew date
Expire date
Expire date
Start date
Start date
Suggested answer: C
Explanation:

Contract Management notifications are sent to contract administrators to remind them of contract expiration dates so they can renew or renegotiate the contract1.

The expire date is the most important contract date to be aware of because it indicates when the contract is no longer valid and the service or product is no longer covered2.

If a contract expires without renewal or extension, it can result in penalties, service downtime, or loss of warranty or maintenance3.

Therefore, the expire date is the most critical date for contract management and should be monitored closely.Reference:

1:Product Documentation | ServiceNow

2:Contract and renewal management - ServiceNow

3:Hardware Asset Management overview - ServiceNow - Now Support

4:Use a hardware asset request flow - ServiceNow

asked 23/09/2024
Steve Jenkins-Thorkildson
49 questions

Question 32

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Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)

Scanned
Scanned
Not found
Not found
New
New
Scanned and not expected
Scanned and not expected
Scanned and expected
Scanned and expected
Expected and not found
Expected and not found
Suggested answer: C, D, E, F
Explanation:

https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/hardware-asset-management/reference/audit-results.html

asked 23/09/2024
Rik Ant
50 questions

Question 33

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How can you automate the replenishment of stock levels?

Transfer Rules
Transfer Rules
Transfer Orders
Transfer Orders
Stock Filters
Stock Filters
Stock Rules
Stock Rules
Suggested answer: D
Explanation:

Stock rules are a feature of ServiceNow Hardware Asset Management that allow you to automate the replenishment of stock levels in your stockrooms1.

Stock rules define the minimum and maximum quantities of a specific model that you want to keep in a stockroom, as well as the reorder point and quantity1.

When the stock level of a model falls below the reorder point, a stock order is automatically generated to replenish the stockroom to the maximum quantity1.

You can create and manage stock rules by navigating toHardware Asset Management > Model Management > Stock Rules1.Reference:

1: Stock rules - ServiceNow Docs.

asked 23/09/2024
Wilson Geneblazo
36 questions

Question 34

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What are baseline asset states? (Choose three.)

In Stock
In Stock
Consumed
Consumed
Retired
Retired
Duplicate
Duplicate
Exported
Exported
Suggested answer: A, B, C
Explanation:

Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform1.

Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management2.

The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate1.

In Stock means the asset is available in a stockroom and ready for deployment1.

Consumed means the asset is used up or depleted, such as a toner cartridge or a battery1.

Retired means the asset is no longer in use and has been disposed of or recycled1.Reference:

Baseline asset states

Hardware Asset Management overview

asked 23/09/2024
MYKEL PERRY
46 questions

Question 35

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What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

Asset and CI Action
Asset and CI Action
Asset-CI Task Action
Asset-CI Task Action
Asset Task Action
Asset Task Action
Asset Action
Asset Action
Suggested answer: D
Explanation:

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/incident-management/task/track-ci.html

asked 23/09/2024
ANDREA SIMONELLI
42 questions

Question 36

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Which mobile app allows the user to conduct an inventory audit?

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Question 37

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When running an asset audit, you receive the result of 10 'Scanned and expected' assets. What does this mean?

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Question 38

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During an audit, when is the Expected Assets list populated in the asset audit form?

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Question 39

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Which of the following are valid substates of the Retired state? (Choose four.)

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Question 40

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When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?

*Assigned to

*Model

*Model category

*State

*Stockroom

*Substate

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Total 184 questions
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