ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 14
Question list
List of questions
Related questions
How are Releases related to Changes?
Releases are implemented prior lo Changes
Releases are comprised of one or more Changes
Changes are implemented prior to Releases
Changes are comprised of one or more Release
Where can a change manager define the interval frequency for unauthorized change detection?
The ci.change unplanned business rule
Event Processing Properties module
Unauthorized Change Properties module
Unauthorized change flow
If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
The agent is prompted to select the Assignment group
The Assignment group field is populated with agent's user group
The Assignment group field remains empty
An error is displayed indicating the Assignment group field must be populated before executing the Assign to me Ul action
What defines the required approvals and the associated conditions for a change model?
A change approval policy
A change model's slate transitions
A change mode) approval definition
A change approval lifecycle flow
Which organizational role is responsible for the the overall administrative capabilities of a portfolio?
Service Manager
Portfolio Manager
Portfolio Owner
Service Owner
What defines which catalog Items, and in what order, are included in an Order Guide?
Order guide template
Rules
Variable sets
Ul policies
Which catalog properly allows users to save partially-completed requests to complete and submit at a later time?
Enable wish list
Edit cart layout
User partial save
Enable cart save
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Application Menus
Report
Dependency view
CI Class Manager
In Change management, what allows customers to define condition based flows for a fit for purpose model?
Workflows 2 0
Stale Transition Models
Conditional Change Models
State Flows
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?
Use the Principal CI class checkbox to identify the CI classes that they want visible on the Incident Problem and Change forms
Make a show/hide Ul action to show only the desired CIs to the itil users
Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display: make reference qualifier to display only the CIs with show=true
Create an Access control to hide the unnecessary Cls from the itil users
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